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Product & services pricing
4.32/5
Chance of future purchase:
4.64/5
Shipping & packaging:
4.60/5
Customer service:
4.67/5
Return/Replacement policy:
4.67/5

Verified
5/5

2019-11-05

No hesitation...

"So good in helping me I didn’t hesitate to get Geeks2U back to help hubby. Thanks Matthew (and the team)."


Rep reply posted 2019-11-05
A rep from Geeks2U, Geeks2Uau, has responded:

“Thanks very much for your comments!”


Verified
5/5

2019-11-05

Fixed pc

"Very professional and helpfull. Saved all my important company files "


Verified
5/5

2019-11-05

Issue solved

"Friendly, constructive, issues resolved. A couple of adobe programs I had been trying out were the problem, I didn't know this. I had tried to uninstall them but had no luck so didn't worry, did not realise they were blocking downloads. Connor got rid of them and now I have my new programs. Very happy."


Rep reply posted 2019-11-06
A rep from Geeks2U, Geeks2Uau, has responded:

“Thank you so much, glad we could help!”


Verified
5/5

2019-11-05

Laptop was subject to hacking scam

"Telstra hacking scam of my computer with unlawful access to bank accounts. Indian speaking technician looking for potential hackers on my computer to gain access."


Rep reply posted 2019-11-07
A rep from Geeks2U, Geeks2Uau, has responded:

“Thank you for your five star rating Steve, glad we could help get that resolved!”


Verified
5/5

2019-11-05

Install Internet Phone system

"Easy operation from booking to completion of job - I have used Geeks2U several times and have always been satisfied with the outcome."


Rep reply posted 2019-11-05
A rep from Geeks2U, Geeks2Uau, has responded:

“Thanks very much for your comments Barry, we appreciate the feedback!”


Verified
5/5

2019-11-04

Total satisfaction

"
Mark arrived on time, listened to our problem and went to work to clean up the laptop. He suggested a means to speed up the computer and we agreed. He returned on Monday with a virtually new machine. He also solved a problem we were having with our tablet. He is the person we would ask for in the future. Outstanding service and a top bloke.
"


Rep reply posted 2019-11-05
A rep from Geeks2U, Geeks2Uau, has responded:

“Thanks very much for your comments, we really appreciate the feedback and your continued business!”


Verified
5/5

2019-11-04

Excellent service

"GENE was very helpful and so patient. A great job"


Rep reply posted 2019-11-04
A rep from Geeks2U, Geeks2Uau, has responded:

“Thank you, we really appreciate the feedback!”


Verified
5/5

2019-11-04

Very professional service

"Very good service I have built up a repore with my serviceman, which makes the experience even better as I feel like I am respected . Also there always on time a speak , very maturely and professionally. I would book more often if the prices were a bit cheaper as I am on a pension, so pricing a little bit steep . But always happy when the job gets done."


Rep reply posted 2019-11-04
A rep from Geeks2U, Geeks2Uau, has responded:

“Thank you, we really appreciate your feedback!”


Verified
2/5

2019-11-04

"Not trained for older computurised machinery."


Rep reply posted 2019-11-04
A rep from Geeks2U, Geeks2Uau, has responded:

“Hi there,

Thank you for your feedback, and I’m sorry to hear this has happened. Could I please ask you to send through your details to customer.service@geeks2u.com.au We will give you a call straight away to discuss your concerns. Alternatively, you can call the Geeks2U office on 1300 433 572.

Kind regards,
Courtney”


Verified
5/5

2019-11-04

Improve performance

"Fast and efficient. Josh explained things in an easy to understand manner."


Rep reply posted 2019-11-04
A rep from Geeks2U, Geeks2Uau, has responded:

“Thank you, we really appreciate your feedback!”


Verified
5/5

2019-11-04

Wish I had called sooner....

"On time, knowledgeable and though problem was fixed quickly, Tre offered to stay the hour and we worked through some other functions that were cumbersome but not critical. Tre had great solutions and he was extremely personable making the whole experience painless and pleasant! I hope I don't need your service again but if and when I do, I'll be back. Thanks."


Rep reply posted 2019-11-04
A rep from Geeks2U, Geeks2Uau, has responded:

“Many thanks, we really appreciate your feedback!”


Verified
2/5

2019-09-26

Lack of Follow up/Support

"When I emailed to explain that I was still having the same problems as before the visit - I got no response. I have emailed 3 more times - no response.
"


Rep reply posted 2019-09-26
A rep from Geeks2U, Geeks2Uau, has responded:

“Hi Erin,

Thank you for the update!

It is great to hear that your issue is now resolved!

If you do need any further assistance at all, please feel free to contact our office on 1300 433 572 or alternatively email us at customer.service@geeks2u.com.au.

Kind regards,

Josh @ Geeks2U”


Verified
5/5

2019-10-01

Peace Of Mind!

"On time, efficient, know what they are talking about, fixed the issue and very reasonably priced."


Rep reply posted 2019-10-23
A rep from Geeks2U, Geeks2Uau, has responded:

“Many thanks sharmanchan2. Delighted we could assist!”


Verified
5/5

2019-10-01

Stressed out

"Very good experience from the helpful person who answered my call, right through to the technician who came to my home. Thoroughly professional, extremely easy to deal with and I would highly recommend this company :)"


Rep reply posted 2019-10-01
A rep from Geeks2U, Geeks2Uau, has responded:

“Thanks so much, glad we could help!”


Verified
5/5

2019-09-30

Excellent Service

"The service was quick and easy and provided valuable, easily understood, professional advice. Overall very helpful!"


Rep reply posted 2019-10-01
A rep from Geeks2U, Geeks2Uau, has responded:

“Thanks so much, we appreciate the feedback!”