"I recently bought an M6Ne barebones from them and had nothing but good experiences. When I first ordered my laptop, I had the wrong zip code down. I was notified almost immediately and it was corrected just as quick. Better yet, I ordered it late in the afternoon, and it was still shipped that same day. I got my barebones within a week, but after receiving my order I realized that I forgot to order a CD Drive (my fault). I called them up, again late in the day (around 5:00) and told them I wanted a CD drive over-nighted, and I received it that next day. These guys really ship their products quickly, which is a great plus, especially if you are impatient like I am. Bottom line, good prices, good service, friendly people, and quick shipping. I would definitely order from them again."
"Great Company! Excellent products at the best prices around. I found my new laptop there for more than $100 less than anywhere else. Unmatched customer service!!! Truly a first class organization. Thanks!"
"Nothing but great things to say about Gentechpc.com. Their website is very user-friendly and extremely organized. I was able to find what I needed and checked out with no hassle. I ordered two M6N laptops for my business which arrived at my door one week later in perfect condition. I did have some questions which Gentechpc quickly helped me resolve. I will order from them in the future. "
"Awesome company! Got my laptop, put it right together (FLAWLESS packaging btw), booted right up... Had to call tech support a few times, awesome and very responsive service.
Thank you and I will buy again in the future."
"I ordered a Asus m6bne barebones, with processor, and Cdrw/dvd drive. I had a small glitch (my mistake) which they handled very well, the second that they noticed it a email was dispatched to me, I called them, and it was resolved. They shipped quickly, and it arrived, well packed. No dead pixels, and in perfect condition. Very nice laptop. At a very good price. I would most certainly order from them again."
"I was really happy with the quick answers to all questions I sent via email. My notebook was built and shipped within a week and is an excellent machine. I would recommend GenTech to everyone."
"I received excellent service from GenTech. Ken Lee responded rapidly to all questions I sent him via email. My notebook was built and shipped very fast and is an excellent machine. I would recommend GenTech without reservation."
"Great service!! They even called me to make sure I had no problems with my order. Delivered as promised with no problems whatsoever. Really restored my faith in on line buying. It's nice to find a company you can trust! Would recommend to everyone."
"I was really happy with the quick deliery and great price for the video cards that I ordered. I have told a few of my friends about the service and they were amazed. Thank you again for great service. Richard Loriso"
"What a super company to deal with. As a person who has been in customer service for many years i have to say that Gentech is as good as it gets. I ordered 5 laptops as my first order and they followed up all the way through the process and after delivery. It was very nice to deal with someone who is willing to treat you the way you expect to be treated, They have my busisnes!...."
"GenTech PC processed by order quickly and I recieved my merchandise sooner thatn I expected. The GenTech PC store had the best price for the items I purchased. "
"Very happy with the support given.
Ken answered all of the questions I had.
When I was having problems with the installation, Ken was very supportive and helpful."
"1/17 Update: No reply email or contact from this company puts them on my do-not-order-from list. Too bad. It seems others have had good luck but there are a lot of better vendors from which to choose...
Took them four days to let me know item I ordered was "back ordered". I'll reserve final judgement until they explain the problem but if a web site accepts an order it should be in stock. If not: fix the web site!"
"I have purchased two computers from this company and will go nowhere else for future purchases. Following years of frustration with the big name manufacturers who charge for name recognition and appear to care little about the customer once the money is in their pockets, I decided to try a custom manufacturer and located Gentech on a web search. Unlike Dell,IBM, etc., I have had little need for customer support, but when I did, Gentech was all over it and saw my problem through to the end without cost. They do stand behind what they build and sell and I believe you get more for your money with the Gentech computers. I recommend them everywhere I go. "
"This makes the 4th computer I have purchased from Gentech. This is the first Laptop. This experience, like the previous ones has been excellent. They provide good information on their website, but more importantly, they can and do augment that information by answering all my questions on the phone. What is so appealing is the machines I receive from them are always better than what I think I am buying. Even more appealing is the service I have received. Though it is not 24/7, it is responsive. I rarely have to wait on hold, and if they are very busy, they take my number and REALLY do call back!!!! NO question about it, when I buy a computer it will be from them."