"I ordered an Asus S96J from GenTechPC on Friday, August 18th at about 4:30pm. Ken called to confirm the order about 30 minutes later and said that the computer would ship no later than Tuesday night (8/22).

On Monday, 8/21, I sent an e-mail to Ken requesting that he add another 1G of RAM to my laptop. He called me back within 20 minutes, upgraded my order, and told me that my laptop was shipping that day.

It arrived on Friday 8/25. UPS (I hate UPS) had obviously banged the box around quite a bit and retaped it. GenTech packs their shipments well, though. The computer was fine. Plugged it in, turned it on, and it's fantastic.

Great price, quick shipping (even with last-minute changes), amazing customer service. This is absolutely the best experience I've ever had buying or building a computer."

"Great experience throughout.
First, I called and talked to Ken several times prior to my order while I was researching the laptop market. He was very helpful and, at the same time, he never tried to pressure any sale. After these calls, I felt good about Gentech so I placed an online order for Asus S96J. 20 minutes later Ken called to confirm the order. It took 7 days for shipping, as promised. Once I got my laptop, everything was in great shape. However, soon I disovered a BIOS problem. Ken and I tried to fix it through phone conversations several times but nothing worked, so I had to ship it back. No problems there. Finally, according to Ken, they weren't able to solve the problem so they sent me a new barebone with the components from the previous laptop. Again, received the shipment in promised time and my new laptop was (is) working perfectly.
I'm definitely recommending these guys."

"Bought an ASUS W3J+ notebook computer from Gentech after a month of researching. I've found that Gentech has the lowest price for this product. Ken Lee was very helpful and friendly throughout the process. All my product and pre-order questions were answered quickly. Order processing was fast and merchandise was shipped right away. I would gladly do business with Ken and Gentech again in the future. Excellent customer service!"

"Post Update: It's no secret that the ATI x1600 was giving the S96J/Z96J "graininess" issues. GenTechPC went out of it's way to 1)Confirm the problem, 2)Approach ASUS/Intel to let them know of this problem, 3)Kept us up to date until the problem was actually resolved. THANK YOU KEN for going to bat for all the 96J owners!!!


Ok, I'm not a hardcore gamer, but I do appreciate the "good things in life" ...especially a well-built laptop. I was tired of buying off-the-shelf computers & wanted a custom-built lappy that would serve me well over the next 3-4 years. Ken @ GenTech PC was more than helpful in assisting me configure the laptop to my needs. He was very patient & thorough in answering my questions, recommending what he thought would be ideal for my intended use. My ASUS S96J was ready to ship within 2 days of my purchase. Ken was even gracious enough to notify me of Intel's price reduction & offered an upgrade. I received my laptop in a box packed so securely, I had difficulty disengaging it from the box! Ken put the laptop together for me at no extra cost & ran it through it's paces at my request (ok, I wanted to make sure there were no dead pixels before it shipped out & that it wouldn't have overheating problems)...it's impossible to get your hands on a laptop like this in Hawaii. In short, would I buy from them again? Definitely. Besides, Ken's only a phone call away."

"Excellent experience! Ken provided top-notch support and service throughout the whole process. Packaging was great, everything was as expected and in perfect working order, plus they had the lowest price I could find! I couldn't recommend them higher."

"Great prices, and amazing customer service. All my emails were responded to in about 10 minutes, and Ken even called me a few times in response to my emails, and once even to a post I had made on a forum! Incredibly helpful, prompt service and response, and the lowest price I could find. i would reccomend them to anyone."

"ANOTHER VERY SATISFIED CUSTOMER!!!!
After a 3 hour e mail conversation with Ken and a few weeks of looking at every other possible reseller in the US i just placed my order for a S96J from GentechPC.
From the first email i sent right till the last one every reply i got was very fast and very informative, Ken's a gr8 guy to do buisness with...VERY friendly, informative and helpful and the fact that he just spent 3 hours replying to every inquiry i had (and beleive me i had ALOT) tells me alot about them!!
The price i got was the BEST i could find online..also the ONLY company online that lets u configure with the option of picking well known brands for EVERY cutomizable component!!
What else can i say....GREAT price...GREAT service and a very helpful & friendly (yet proffesional) attitude...can't beat that with a 10' stick!!
GentechPC really lives up to it's reputation and i wouldnt think twice about doing buisness with them again!!
(will update once the laptop is received) "

"I had a great experience purchasing an Asus Z33AE notebook from GenTechPC. They always responded very quickly to any emails I had, whether it be a question about the laptop or anything at all. Shipping was very fast (I think they processed my order in 1-2 days). After my purchase, one of the keys on my laptop broke. They were able to contact Asus immediately and have a completely new keyboard shipped to me!! I was amazed at this service and that they were able to get this covered under warranty!"

"I was extremely happy with this company. I shopped around for about 6 months for a new laptop, one I could build myself, and this was the best deal I could find. Their service was fast and professional. The guy I talked to on the phone was polite and helpful. Everything was nice."

"The prices are reasonable and the delivery is always ontime.There is always someone to speak to when you have a question unlike some when called, you would listen to a long menu which is a machine and sometimes it can be frustrating. I have no complains with GentechPC and I have placed my second order thru them. I would recomend this company to anyone who is looking to buy a PC or laptop or any other related hardware."

"I ordered an ASUS Z63A for my father. He needed it within the week, and GenTech did a great job of putting the system together quickly. Their customer service has been great, and the laptop itself is top notch. Their prices are also some of the best I found in my extensive search through every major US ASUS distributer. I would order from them again in a heartbeat."

"excellent customer service, i was very pleased with their fast and informative response. ken lee is amazing, he answered all my questions and even double checked that everything in my order was right. the free shipping was fast and packaging was acceptable, with all of the original documentation, drivers, and boxes for the separate parts. i ordered an asus z71v laptop, and the laptop works perfectly fine. there was a very slight discrepancy with the order when it was packed, but the difference was immediately taken care of, and the source of the problem was also addressed promptly. i would recommend these guys to anyone, and i most certainly look forward to doing business with them again."

"Notebook computers (NBs) are essential to my work. I always like (or try) to have the latest technologies. I have an IBM-T31(SXGA), a Fujitsu- P7010 (mini-WXGA), a Toshiba-M200 (Tablet-SXGA), a Dell-700M, a Dell-D600 and built an Asus6000N and a generic 12.1"WXGA in the last 18 months or so. I have also upgraded all these “name-brand” computers, e.g., changing CPU, HD, optical drives, memories.
Based on my experience with these NBs, Asus600N is, perhaps, the best when considering its display (15.1SXGA), battery life, etc. However, it is slightly on the heavy side for long travel. Thus, I use my Fujitsu and Toshiba for my long-term out-of-office usages. On the other hand, I really do NOT enjoy my Dell600 and 700M, e.g., poor battery life, USB ports in these two NBs do not have enough power to drive an external portable 2.5”HD, etc.
Since I have had 6000N for about a year, I’ve been looking for a new NB and found AsusZ71V with the specs (15.4WSXGA, 533/400 CPU, duel-channel 533 MEM) that I want. I went ahead to order one barebones on-line.
Mr. Ken Lee called me to verify info on the next working day. I “accidentally” asked him if he could provide me installation instructions while I really did not expect him to respond. (I spent some time and effort to find “instructions” when I put together my 6000N.) Surprisingly, Ken emailed me the instructions in about 10-15 minutes. I really appreciated his response which saved me a lot of time and efforts.
The NB came in a week, via free-shipping. Following instructions, I put CPU, MEM, HD in. The machine wakes up and runs without any problem, with Windows disk. I love it very much. Overall, it is an excellent computer. My sincere thanks to KEN.
There are two issues that you may want to pay extra attention when you put together Z71V. 1) The default speed switch is “533MHz”. You need to switch “up” for 400MHz CPU. 2) For HD assemblage and connector to NB, you need to attach HD to HD fixture (4 screws on back) before connect to NB.
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"Ordered Asus Z70VA notebook. Fairly priced. Unit was assembled and shipped as expected. Manufacturer's defect that I found was promptly resolved by vendor and Asus working together. Very good service and pleasant to deal with. Would buy again from this vendor without hesitation."

"Purchased an ASUS A70VA notebook computer.
Competitive price, great service, quick build and delivery. Ken Lee was very prompt answering all questions prior to making the order.

Definitely an online merchant that makes my short list of approved vendors.
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