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Product & services pricing
1.25/5
Chance of future purchase:
0.59/5
Shipping & packaging:
0.81/5
Customer service:
0.32/5
Return/Replacement policy:
0.45/5
Featured Review


Verified
4/5

2024-07-17

Got My Sights On a New Contacts Site

"I am super hopeful that GlassesUSA.com is going to be my new Go-To for online contact lens ordering! I took some time to price shop, and no one came close to the great deal offered to me as a first time buyer at GlassesUSA! The website is very user friendly and it was a breeze to upload my prescription. However - the system did crash when i clicked the buttom to finalize the order and enter my payment information, which was frustrating. I look forward to receiving my new year's supply of contacts and will be spreading the word if all goes well!"


Verified
4/5

2024-07-16

"not 100% sure I'll get exactly what I wanted"


Verified
5/5

2024-07-16

Easy as pie

"I was able to order the brand name’s that I like for half the price.. love it."


Verified
1/5

2024-07-16

Clunky Search features, Bureaucratic customer service

"Placed an order in December 2023 using a gift certificate. Didn't like the style on my face and returned, after being asked 10 times on the website, 2 via email and 1 phone call if I was sure I wanted to return - annoying.
Go to make a recent purchase and my gift card no longer works. After speaking with a few people whose hands were tied to help me, I find out that a NEW gift card number needs to be reissued after a return and they won't do that unless you request it. Takes 24-48 hours for the returns department (who cannot talk on the phone for unknown reasons) so any deals of the day are lost while you await your new certificate number.
Maybe it's just me, but with such a poor experience with the website and customer service team, that I cannot in good faith recommend this company to anyone else.
"


Rep reply posted 2024-07-17
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:

“Hi,

We’re sorry to hear that you experienced difficulties and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process. Your new glasses are in production and we will keep you updated throughout the process.

Our apologies for any inconvenience and we hope that you will enjoy your new glasses.

Yours truly,
GlassesUSA.com




Verified
5/5

2024-07-16

Fast and Easy

"Very user friendly, fast and easy to place order"


Verified
5/5

2024-07-16

Make it quick baby!

"The first time I ordered, I didn't have my prescription, so they refunded my money. This time I was able to upload my prescription and check out in minutes. I will say the communication from this company is AMAZING! Very impressed. Very impressed."


Verified
5/5

2024-07-16

Quick and Easy

"I was quoted $199 for reading glasses from my eye doctor, but today I was able to get my prescription reading glasses from GlassesUSA.com for only $49, I am so excited to get them. The process was so easy, I plan on buying from GlassesUSA from now on."


Verified
2/5

2024-07-16

BOGO

"I ordered BOGO glasses, the sunglasses were marked as prescription eligible on the website and when I received them there was no RX, i was told by customer service that it was an error on the website. All I wanted to do was exchange them for a similar pair with RX under the BOGO but the credit back was only $36 so I ended up having to pay full price for the second pair. I feel I should have still been offered the BOGO price"


Rep reply posted 2024-07-17
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:

“Hi,

We’re sorry to hear that you experienced difficulties with your glasses. The glasses that you are referring to were not eligible for prescription lenses. The option to enter your prescription for this pair of glasses was not available. Meanwhile, your new glasses are in production with prescription lenses and we're glad that you enjoyed a 40% discount on the frame.

Our apologies for any inconvenience and we hope that you will enjoy your new glasses.

Yours truly,
GlassesUSA.com


Verified
5/5

2024-07-16

Easy Seesy

"I’ll be able to see and it was easy. I’ll have to mail in my insurance but that’s alright. These deals are great. "


Verified
5/5

2024-07-15

So easy to order

"The try on it really great! So many options to chose from in the comfort of your own home!"


Verified
3/5

2024-07-15

AI phone, chills customer to bone

"I called twice and the AI answering service sent me around in circles, and then hung up on me."


Rep reply posted 2024-07-16
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:

“Hi,

We’re sorry to hear that you experienced difficulties and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

Your glasses are in production and we will keep you updated throughout the process.

Our apologies for any inconvenience and we hope that you will enjoy your new glasses.

Yours truly,
GlassesUSA.com






Verified
5/5

2024-07-15

great site and selection.

"My previous experience was positive.
"


Verified
5/5

2024-07-15

Awesome sauce!!!

"Great deal plus freebies. Plus a discount"


Verified
5/5

2024-07-15

Super quick and easy

"Its a great option to have and it was so fast and easy to set up"


Verified
1/5

2024-07-15

Poor delivery time

"Ordered 2 pair of glasses on June 27th as of July 15th , no shipment.

Tried to cancel and they indicated that I may get a refund in 7-10. Act of congress to get a cancellation and refund.
"

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Rep reply posted 2024-07-16
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:

“Hi,

We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We would be happy to provide you with an update, however, your review included an incorrect order number. Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.

Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us

Our apologies for any inconvenience.

Yours truly,
GlassesUSA.com