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Product & services pricing
1.25/5
Chance of future purchase:
0.59/5
Shipping & packaging:
0.81/5
Customer service:
0.32/5
Return/Replacement policy:
0.45/5
Featured Review


Verified
5/5

2024-08-03

Awesome

"Love Klarna... So easy and convienent."


Verified
5/5

2024-08-03

Love these glasses!

"I have bought so many pairs of glasses from glassesusa! They are top quality and reasonably priced. "


Verified
5/5

2024-08-03

Awesome sauce!

"User friendly and easy for selecting."


Verified
4/5

2024-08-02

Blurr

"Went through the process of trying on different styles...found a pair...easy to fill out prescription...ordered... payment..easy"


Verified
1/5

2024-08-02

Nothing but delays, Another customer lost

"Customer services is no help. Site promises a certain timeline but its a lie to get you in the door and cannot provide additional details. "

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Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-08-04
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:

“Hi,

We're sorry if the timeline to receive your glasses did not meet your expectations. Your glasses are in transit and en route to you. The tracking details are available at the following link: https://www.glassesusa.com/tracking/search/

Our apologies for any inconvenience and we hope that you will enjoy your new glasses.

Yours truly,
GlassesUSA.com”


Verified
4/5

2024-08-01

"I will give a better review when I receive item,and thank you,Audrey."


Verified
5/5

2024-08-01

Amazing platform with insane number of options

"Wonderful experience. Easy upload of prescription and really enjoyed the live view with 3D.."


Verified
5/5

2024-08-01

Awesomeness

"Very easy to order. Wish you had rimless with bling! I like sparkles on my glasses."


Verified
5/5

2024-07-31

Ease of Order

"You make it very easy to choose a frame and lenses."


Verified
5/5

2024-07-31

easy purchase

"easy with virtual try on. Thanks for the discount!"


Verified
1/5

2024-07-22

Where is my order?

"Shipped "Express" 7/24. Hasn't arrived yet. Can't track it, the site itself says they have no record of it. Yet, they sent me emails and texts. Website itself is a nightmare

"


Rep reply posted 2024-08-01
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:

“Hi,

We’re sorry if you are experiencing difficulties tracking your order. When tracking an order, the email address that was entered when placing the order is required. The email address that you have listed in the Reseller Ratings review is different than the email address entered when the order was placed.

At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible. According to the tracking details, your glasses are in transit and en route to you. The tracking details are available at the following link: https://www.glassesusa.com/tracking/search/

Our apologies for any inconvenience and thank you for your patience.

Yours truly,
GlassesUSA.com


Verified
1/5

2024-07-31

Expensive

"It’s gotten so expensive I’m paying $50 more since my last order "


Verified
1/5

2024-07-08

Pay extra for early delivery but never arrived

"I payed the $12 for 3 day delivery and I am still waiting for my glasses"


Rep reply posted 2024-07-16
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:

“Hi,

Your glasses are in transit and en route to you. The timeline for express shipping is three to five business days. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

The tracking details are available at the following link: https://www.glassesusa.com/tracking/search/

Our apologies for any inconvenience and we hope that you will enjoy your new glasses.

Yours truly,
GlassesUSA.com”


Verified
5/5

2024-07-30

Great

"Nice. Second purchase on this site."


Verified
4/5

2024-07-29

3rd pair from Glasses USA

"Like the frames and the prices."