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Verified
5/5

2018-03-01

Excellent Business Service

"I frequently order from Global Industrial for work projects. They are efficient in processing my orders, and they are shipped / delivered in timely manners."


Verified
5/5

2018-03-01

good service

"great response product delivered on time"

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Verified
4/5

2018-03-01

Customer service is special

"Had an order that fell through the cracks. Customer service came to the rescue and re-ordered it at no cost to me. How special is that! Thank you. "


Verified
5/5

2018-03-01

Excellent customer service

"Very satisfied with the customer service."


Verified
5/5

2018-03-01

Tony Ruggieri

"Mr. Ruggieri makes every experience with Global Industrial a great one. I appreciate his attentiveness and willingness to help. He calls and checks on us here to see if we are in need of anything and if he can help. He also keeps us abreast of anything that can be of help to us here. He has taken time to develop a great business relationship with not only me but our corporate team and supervisors as well. We all appreciate his attitude, and it is always wonderful to talk to him. He is one of the reasons why we continue our business with this company. The products are of good quality and the speed of service is also appreciated. "


Verified
5/5

2018-03-01

New Desk for Shipping Area

"Item was exactly what we were looking for. It was delivered quickly and we were very satisfied with Global Industrial!"

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Verified
3/5

2018-03-01

More work is needed to raise the level of customer satisfaction

"Your accounting and collection division are stellar, they have helped me by revising incorrect information on invoices several times. The issue is that the sales representative is not paying proper attention to detail, when generating the sales order and the repetitive mistakes have caused significant delays in processing Global invoices."


Verified
5/5

2018-03-01

Love you guys. Best in business start to finish.

"My rep. Melissa Newberry always gives me the best service. Like Family but more dependable."


Verified
5/5

2018-03-01

Always amazing!!

"I have been buying from Global for over a year and the customer service is always amazing. Laura Borerro is excellent. She is always helpful and has excellent product knowledge. Keep up the good work. I always recommend Global."

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Verified
5/5

2018-03-01

Unbelievable Service

"Super fast and friendly service."

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Verified
5/5

2018-03-01

Utility Cart

"Quick service from quote to delivery. "


Verified
4/5

2018-03-01

Filters

"The filters are what we were looking for.They expedited the order in a timely fashion."


Verified
5/5

2018-03-01

System works

"The system Global and Lowe's have works well together have had zero problems"


Verified
2/5

2018-03-01

Horrible shipping procedures and communication.

"The products are great, but the shipping and communication after the sale is one one of the worst we've dealt with. Shipping is so bad and expensive, we actually triedh a third party shipper and Global delayed the transaction, lost part of the delivery and delivered some of our shipment to someone else. If they could get out of their own way with shipping it would be great. Communication is spotty at best, they tell you and email you the shipment is shipped, but it hasn't and the tracking number isn't even valid for you, it is there internal number of sorts."

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Rep reply posted 2018-03-02
A rep from Global Industrial, GlobalIndustrial2, has responded:

“Thank you for your feedback in regard to your shopping experience with us.

We strive to provide excellent service with every opportunity. It is regretful this experience did not convey that message.”


Verified
4/5

2018-03-01

Road Guy

"I've been dealing with Global for many years and have never had any issues with their service."