"Great with confirmations. If I have questions or looking for ETA/Status they are great at getting back to me in a timely manner. "
"I have always had great service when ordering from Global Industries. I can usually find what I'm looking for on their web site, the order process is easy and delivery has never been a problem. "
"I fill out a P.O. scan it, send, bot a bing "
"Amy Tygett has great customer service! "
"Good service & fast shipping."
"I work with Mike on a reqular basis and he always goes above and beyond to take care of me and my customers. I am so happy that I have someone like him in my corner when I need to order from Global!"
"Great company to deal with. Fast response and great prices"
"Placed an order on a Thursday for a product that they claim "Ships Same Day". We checked back on the following Tuesday to track the order and it indicated "Awaiting Shipment". I called them and the agent could not find an answer and said they would e-mail back an answer. Wednesday - same info and same response. They also said their warehouse does not have a telephone so it takes 24 to 48 hours to get a reply. No telephone??? What??? This is 2018. Like the commercial says, "I picked the wrong company"."
"Ordered items By calling in and placing an order. Items were showing available online and rep confirmed items were shipping by the next day. Two days later received an email that they were swayed. Turns out they never had stock and don’t have stock. Don’t trust that you will get your products."
“Thank you for your feedback in regard to your shopping experience with us.
The item ordered has an advertised lead time of 1 - 4 business days however the supplier is currently out of stock.
We strive to provide excellent service with every opportunity. It is regretful this experience did not convey that message.”
"Do not buy anything from Global Industrial.com. I ordered a product from them and paid for two day shipping. The product did not arrive at all. It was something I needed for my daughter's wedding reception. I called them and found out that it was damaged intransit and was being returned. When I asked for a refund, I was told that they could not begin the refund process until the damaged product was returned. Then it would be 2-3 weeks before my money would be refunded. This is B.S. because they took my money immediately but won't refund. Their customer service folks barely speak English. I'm super ****!"
“Thank you for your feedback in regard to your shopping experience with us.
We have processed a credit for your order that should refund back to your original method of payment within 5 - 7 business days.
We strive to provide excellent service with every opportunity. It is regretful this experience did not convey that message.”
"Fast, easy, good quality and price"
"Will do business with again "
"I have purchased 4 items from this company, all some type of locking safe. One safe arrived dented and they replaced it promptly. The third item was a wall drop safe, the key lock exploded after three weeks. They would not replace it and made be purchase a $7.95 replacement lock, too big for the opening which I had to field modify to work.
My last purchase was a wall key safe, after 8 weeks the nut on the internal mechanism fell off, I was lucky to get the handle to turn, opening the safe. I was successful in replacing the nut but in the process the machine reset. I contacted the Customer Service department 9 weeks ago, sent photos, item numbers and attempted to help them find my order...two PDFs have been sent, not for my mechanism so the unit is still down.
I only want a solution to get my $79 item back up and working, nothing more. One solution would be to go into the warehouse and photocopy a manual in current stock.
George Shafer
***-***-****"
“Thank you for your feedback in regard to your shopping experience with us.
We have escalated the issue to management for resolution.
We strive to provide excellent service with every opportunity. It is regretful this experience did not convey that message.”
"excellent product and service! "
"Horrible shipping time.take too long to deliver"
“Thank you for your feedback in regard to your shopping experience with us.
We strive to provide excellent service with every opportunity. It is regretful this experience did not convey that message.”
A rep from Global Industrial, GlobalIndustrial2, has responded:
“Thank you for your feedback in regard to your shopping experience with us.
We have processed a partial credit for your dissatisfaction that should refund back to your original method of payment within 30 business days.
We strive to provide excellent service with every opportunity. It is regretful this experience did not convey that message.”