"Received damaged tables called to return they stalled us so I canceled pay pal before the final return date now they say I owe them for damaged tables, I have been fighting this for over a year this is a really bad company."
"There website says "Ships same day". That is a lie. It is there to catch the online buyers.
My items was not showing any tracking information associated to it even after more than 24 hours.
I called them 3 to 4 times, spoke to supervisor. I called them next day and they promised it will be shipped in the afternoon but nothing happened. On the phone it seems like they are fraud. Then i called in the evening and they said we sent an email to the warehouse. They cannot call the warehouse, REALLY !!!!. Then next day to calm me down they created a shipping label but item was still sitting at their warehouse. It was sitting more than 48 hours at their warehouse.
They never call you back on your questions about the product.
I wish I could give a negative rating for this review.
I would suggest not to waste time, money and energy on ordering from them."
“Thank you for your feedback in regard to your shopping experience with us.
We show this order was released for processing on December 21st and shipped on December 22nd. Your package is scheduled to arrive on December 27th.
We strive to provide excellent service with every opportunity. It is regretful this experience did not convey that message.”
"Our customer service was great and efficient."
"The company was very expeditious throughout the entire ordering process. The item ordered was needed in a hurry and they were very accommodating to get them to us in time."
"My business has purchased products from Global Industrial on several occasions. I call up the same salesperson every time when I need to make an order. They have occasionally suggested alternative, less expensive products that met our needs.
On one instance, the product did not work as advertised and they quickly issued a full refund with no further questions asked."
"Incredible selection of tools and equipment. When I couldn't find it anywhere else, I would find it here. Now, I just start here!! "
"Arrived quickly & looks really nice.
"
"It is rare to encounter customer service on the level that Denise provide me. She went well past above and beyond to assist.
She demonstrated a level of caring seldom seen.
Thank you!!"
"Great online service.Easy to navigate.Best pricing around for your industrial needs."
"Ordered a step and a fan. Good quality, good price and delivered as promised"
"I ordered shipping totes for convention season 2017. Am tired of smashed boxes in shipping for conventions. That is hard on materials. The totes will be wonderful to receive materials at conventions that won't arrive damaged. "
"was the right size works great "
"Quick customer service and shipping"
"Mr. Dibari was very professional and personable and made the ordering experience painless. The Item I needed was in stock and shipped to me within the same week. A+++++"
"I was able to find the right brand and type of filter for my half-mask respirator. They fit perfect and work great! Thanks!"
A rep from Global Industrial, Globalindustrial_Service, has responded:
“Thank you for your feedback in regard to your shopping experience with us.
We have no record of damage being reported. Please contact Customer Service directly at 800.645.1232.
We strive to provide excellent service with every opportunity. It is regretful this experience did not convey that message.”