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Verified
5/5

2018-10-09

Truly a GREAT buying experience;

"It was very easy dealing with this professional company. Global sure does provide wonderful customer service!"

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Verified
5/5

2018-10-08

Xcellent Service

"Good experience in terms of Customer Service and times "


Verified
5/5

2018-10-08

Super fast shipping and great prices!

"Great quality and service with all their products!"

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Verified
5/5

2018-10-08

4 R's

"Right product
Right price
Rapid delivery
Real easy

I'll be back!!
"

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Verified
2/5

2018-10-08

not as bad as two stars makes it sound

"The last purchase I made was made in one order, but required two shipments. The one part shipping straight from Global was shipped and received in good time.
The rest of my order was supposed to drop ship later, on Sep. 18th. I got an email later saying it had moved to Sep 24th. On Oct. 5th i received an email saying it now won't ship until Nov. 16th. I'd really like the items I ordered!
"


Verified
5/5

2018-10-08

Good Customer Service

"Janel Kapsy, from Global industrial is always very helpful, every time she does her best... :)"


Verified
5/5

2018-10-08

Good service

"I have always worked with Andre Castellanos who helped us find right products and was one contact throughout the process. He took the time to understand requirements and was honest is informing us upfront on whether or not an item would reach us by an expected date. He also took time to look into details and made sure the product fits our need."

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Verified
3/5

2018-10-08

Great Sales Rep but Unreliable

"Our sales rep is great at his job, however the website/automated communication on when the status of an order can be greatly improved. It always happens when we're working on a time sensitive project that a critical order is delayed in shipment for WEEKS sometimes exceeding a month and the status is difficult to determine straight from the website. That being said, our sales rep is very good at communicating the status of whatever project I ask him for help with. In short if you have a question just ask your rep for help."


Verified
5/5

2018-10-08

Fast and accurate

"The orders I've placed have been accurate and on time. "


Verified
1/5

2018-10-08

Shipping Problems

"Took too long to deliver. Had 1 item damaged, sent again, lost in shipping, sent again, and damaged again. All other items took like 6 weeks to deliver and each item got sent from a different place."

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Rep reply posted 2018-10-09
A rep from Global Industrial, GlobalIndustrial2, has responded:

“Thank you for choosing Global Equipment for your recent industrial needs purchase. We value our customer’s feedback and view it as an opportunity for growth in the future. Our goal is to offer quality products for the lowest possible prices.

We apologize for any inconvenience this may have caused you and we look forward to doing more business together in future.


Verified
3/5

2018-10-08

Rolling Tables

"We ordered 3 Tables, one came in damaged, another one was sent, it came in damaged. We did agree to purchase one of the damaged ones for a reduced price. but we are still waiting on a credit and a pickup on the fifth table. We have dealing with this since 8/8/18
"


Verified
4/5

2018-10-08

Took care of replacement of damaged tops.

"First time purchase got warped table tops. They quickly shipped replacement tops no charge which arrived in good condition. "


Verified
5/5

2018-10-08

Matt Evans, always dependable!

"I have been working for my company since April and one of my first challenges was to find a vendor that I can rely on to provide timely and reasonable quotes for government priced items. I found that with Global Industrial and Matthew Evans. He has consistently proven to be one of my top assets! His turnaround time for quote requests, follow up and most important, follow through, are outstanding! I will continue to utilize Global Industrial as my primary vendor because of the excellent costumer service I receive, the dependability of the company to get items where they need to go when they need to be there, and the top quality of the merchandise we purchase. "


Verified
5/5

2018-10-08

Great service and fast delivery!

"Great service and fast delivery!"

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Verified
5/5

2018-10-08

Excellent service from Global Industrial

"On a recent order, we received some drum fans for our warehouses. The customer service was excellent, and our order was received when promised. KUDO's to Team Global Industrial! ann"