"I did not receive a remote control with my unit. After nearly 4 months and countless phone conversations , I'm told it is still on back order from manufacturer . Not the way customer service works ! No one seems to know what is going on. I have been at the least very disappointed . The unit has no manual function , so it is inoperable without remote. "
"The whole process was smooth and efficient, even when the freight company returned some of the product which had been broken by them in transit."
"So far so good, I have not received it yet but it's only been a week, it was a lot cheaper than others and good brands and I love the free shipping. "
"I ordered an ac from this company because I found their price cheaper than the others stores. It was my BIG mistake because they send the AC without any installation kit and the money which I spend in order to buy this materials it was much more from the difference.
Also,when I received their AC did not work AT ALL. I called them and I asked from them to change it with another good one and the answer which I received from them it was "we don't accept returns in installed AC" My question it was : how I knew about the status if we did not install it? NO REPLY.
So my suggestion to every one: NOT ORDER FROM THIS COMPANY . THEY TOOK MY MONEY AND THEY SEND ME GARBAGE.They play games with us.
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"Your tracking information was great. Was able to follow shipment and delivery was as promised. Have not plugged- in unit yet to make sure everything operates, but shipment arrived with no apparent damage. If everything works, you will have a very satisfied customer. "
""After speaking with a rep and getting advised on when I could expect it to arrive, I ordered system with lines online. Over a week went by and I decided to follow up and see where the package was. The clueless rep took awhile looking it up then said for "some reason" it didnt ship out. But he assured me he could have it shipped out in a few days and I would see it in about 5 days. After I complained, he then added that the 2 linesets are backordered for a month. What? So sure I complained on the phone and guess what.... he hung up on me. Yep that magic bullet for CS reps- he hung up.So if you want to wait for your order that isnt going to ship for an unknown reason, and then be hung up on.... order from GoDictless.com."
Now they replied to my original remarks blaming my credit card and clipping and pasting the same responses they replied to all their negative reviews. There was no CC issue- total lie. Beware, they will screw up your order then blame you. Plenty of more reliable online retailers in this segment!
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Latest development is their "online PR firm " states I didn't even order from them. Seriously, reseller ratings asked for proof of purchase because they said I was making it up. They are trying everything they can to discredit their unsatisfied customers."
"Good product at reduced price. Plus very quick shipping. "
"Shipping was extremely prompt and with a reputable shipper. HPs arrived in pristine shape."
"Although the box was never opened, they want to charge me re - stocking fee. I purchased the unit with their recommendation. "
"Delivery took a little longer than I expected at 1-1/2 weeks but everything arrived in great shape. My mini split unit is extremely quite and I love it."
"Quick accurate and the right price, what more can you ask for!"
"Other than processing of about 6 business days before shipment, everything went perfect. about 3 weeks after i ordered, the price dropped by $150. i called and they credited that amount to me.... Erick was extremely helpful about it, and also about the unit and installation - even recommending just the basic accessories needed... "
"Received item ordered in a timely manner. Easy to deal with."
"Great product. Great delivery
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"Great service. Helpful personnel."