"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Goggles4U has the most variety for my narrow face. The website filters with the bars make searching sizes so much easier. I love my first pair and ordered 2 more. "
"Great glasses. Great price. Great customer service."
"I had made a mistake when I submitted the prescription for my glasses. Even though the error was mine, they made it right at no additional cost to me. The customer service was great and the frames I picked are of good quality! I love my new glasses and would be happy to order from them again and to recommend them to others."
"Items shipped 2 weeks ago but have not been received. No tracking information to check on the package. I have ordered many times over the years and been satisfied but this is the first time with no delivery. "
"The only way to buy glasses!!~"
"Delivery took too long Grandson needed for school sooner."
“Hello Misael,
Sorry to hear about your dissatisfaction with the delivery time. In order to offer the best possible price to the customers, we produce the glasses in our overseas production facilities and they are initially shipped from there. We have 2 shipping methods to choose from:
1 - Standard shipping that takes 14-21 business days.
2 - Priority shipping that takes 10-12 business days.
The first option was selected for your order and we see that it was delivered within the time frame on the 14th business day. Our deepest regrets for any inconvenience caused.
Regards,
-Goggles4u ”
"Have used Goggles4U for years. Always has been a satisfying purchase."
"Very easy to order, fast delivery and great quality product"
"I really enjoyed shopping on goggles for you. I ordered unique frames at a very low price, and I can't wait to get them! Goggles for you made me excited about wearing glasses again at a fraction of the cost from other retailers!"
"Took forever to get my glasses. Then when i got them i couldn’t see out of them. They are sending me a replacement pair for free with no return. So im hoping they are right for me. "
“Dear Tracy,
We are sorry to hear that you are not satisfied with the glasses you received. This issue has been escalated to our team for further investigation.
Based on your conversation with one of our representatives, we have already processed a replacement order for you. We will ensure that the new glasses meet your needs and expectations.
Best regards,
Goggles4u”
"I was doubtful that I could order progressives totally online and have them come out right. Obviously I was wrong! To my utter delight! I love the frames I picked, and the "mirror" part of the glasses order experience obviously measured my sight distance just right. I highly recommend Goggles4u!!!"
"Not totally satisfied with the glasses and lenses purchased. My vision is somewhat blurry at far distances and cannot read close up. Not sure what the problem is but when buying glasses in person they are adjusted to your face. Don’t know if because my lenses are no trifocal if the size of the frame makes a difference"
“Hello Mark,
We are sorry to learn about the issues that occurred with the received glasses. To resolve the issues, the support team will be in touch with you in a short time.
Regards,
-Goggles4u ”
"I have ordered over 10 pairs of glasses fron Goggles4U. All were excellent and looked great! Customer service is excellent and speedy. I am very impressed with the whole operation. Plus - the more you order, the higher the discount! Try them. You will be happy and not broke!!"
"The transaction went very smoothly, the glasses arrived on time, and I love the frames."
"I got titanium frames with transitions and progressive lenses. They are wonderful. Took a while to get them but was worth the wait. "
A rep from Goggles4u, Goggles4u, has responded:
“Hello Beverly,
We sincerely apologize for our lack of communication regarding the delivery of your recent order. We understand how important timely updates are, and we are not pleased to hear about your dissatisfaction.
Please be assured that we have escalated this issue for further investigation to ensure it does not happen again. According to the USPS tracking information, your order has now been successfully delivered.
Regards,
-Goggles4u”