"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"My eye glasses are awesome.
Just waiting on my sunglasses to arrive. "
"Website is easy to navigate and lots of choices. Prices are very reasonable."
"Excellent Excellent so far..."
"This is probably the 5th or 6th time I’m purchasing from this website. The glasses are very affordable and beautiful. I even got for the rest of my family and some of my neighbors. Even if their is an issue with the prescription when uploading it’s rectified in a timely manner and the customer service is very professional and lovely."
"ordered glasses beginning of April and got them may 20th. No wheres near the prescription I ordered. Almost comical. "
“Hi Nancy,
We are sorry to learn about the problem you have had with the glasses and delivery time frame. To offer the best possible prices to our customers, we produce the glasses in our overseas production unit hence the time frame is a bit long.
To resolve the issues with the product, the support team will connect with you shortly.
Regards,
-Goggles4u”
"It was a very easy way to order glasses. "
"Im addicred to ordering glasses now that i can get them so much cheaper than anywhere else! delivery time is a bit long, but worth it!"
"excellent, very easy shop , I hope the product you receive is as expected"
"I placed 2 pairs of glasses. Due to poor packaging one pair missing during transportation (mail). They are using paper cover and no safe for mail. Not even card board packaging. "
“Hello Hitesh,
We are unhappy to learn about the issues that you had to face with the recent purchase. We are investigating it with the concerned team however, it has been seen that a new order has already been processed for you by the support team to resolve the issue.
Your feedback has been noted for future improvement and we hope that you won't face the same problem with future orders.
Regards,
-Goggles4u”
"The delivery time was slow and the lenses were upside down. The bifocal was on top of the glasses not the bottom!"
“Hello Edward,
Thank you for taking the time to write to us and we are sorry for the trouble you have had with the glasses and delivery time frame. To offer the best possible prices to our customers, we produce the glasses in our overseas production unit hence the time frame is a bit long.
To address the problems with the glasses, the support team will be in touch with you in a short time.
Our deepest apologies for the trouble caused.
Regards,
-Goggles4u”
"Prices were great compared to other online sites. Checkout process was good although prices for options varied with different frames. I'll have to see how good the glasses are "
"Love this page.. super happy.."
"I ordered my new glasses on April 19th, was told that I should have them by May 9th. It is now May 20th and they are back in California for the second time. Hopefully they make it to Maine on this go round."
“Hello Arthur,
We highly apologize for a bit delay in the delivery of your order. We see that the order was produced and shipped from our production facility timely but the international shipment custom process took a little longer time for clearance of the shipment which caused the delay in the delivery of the order.
However, we see that the order has now been dispatched via USPS under tracking ID 9400111206210720140434, you can expect the order in a couple of days now.
Our apologies for any trouble caused.
Regards,
-Goggles4u ”
"Through a series of events I manage to either misplace, get broken or damage my glasses on the farm. I leave my current prescription in the database and pick out a pair of glasses. Quick turnaround time and great glasses. "
"Getting to the completed order took quite a while. Biggest problem was confusion about the progressive order procedure. Help was good and got me straightened out I look forward to receiveing the product."
“Hello Albert,
Thank you for shopping with us.
We hope that you will be satisfied with the product.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hello Brandy,
Thank you for taking the time to write to us. We see that the sunglasses pair was shipped from our US facility via USPS under tracking ID 940011120621072671381. As per the tracking, the parcel has been delivered to the given address already.
However, we see that the support team is in correspondence with you regarding this and they will make sure to resolve the problem in the best way possible.
Regards,
-Goggles4u”