"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Great prices great product. Bennn getting my glasses from them for years. They always back up their product "
"Great so far but waiting to get my glasses"
"The glasses took about a month to arrive, I was surprised I was able to get them at such a great cost. However, there’s something slightly off about them, same prescription as my others, but I use them as readers and not everyday use. I will still probably by another pair to see if it’s the same thing. "
"We ordered 2 pair of prescription sunglasses on April 14th from Goggles4u.com. We didn't receive them until May 13th. We were constantly in contact with them but they kept giving us the runaround regarding our order. We had even paid for Express Delivery, but it didn't happen. They don't tell you online that unless you order more expensive lenses, then your order is made in Thailand! It took me contacting them 4 times before I found that out. I don't know how they have so many satisfied customers, because they never attempted to satisfy us! Also they promised to refund our shipping costs, but they never did! I want to see if they contact me now "
"I know I ordered glasses but I have no idea if and when they are going to be here I think you should at least give a date when you think they will be here or a text to let me know.
You don’t even acknowledge that I bought something from you. I have no idea what’s going on "
“Hello Robert,
We see that the order has already been produced and dispatched from our overseas production facility and is currently in transit to the US. As soon as the shipment arrives there, USPS tracking ID will be available and emailed to you.
We are sorry for any trouble caused.
Regards,
-Goggles4u”
"Friend at work told me about this company so I’m giving you a try. "
"Order was easy, I hope the glasses are sturdy"
"Astonishing purchase experience, excellent customer service, beautiful glasses"
"It has been over a month since I placed my order.Where are my glasses? I called in and they said they are on the way.I need answers!"
“Hello John,
We are sorry to learn about your negative experience with the delivery time frame. We see that the glasses have already been produced and shipped from our overseas production unit and the bulk shipment is expected to be delivered in the US in a day or two.
The tracking details will be given to you once the glasses are dispatched through USPS.
Our apologies for the trouble.
Regards,
-Goggles4u”
"I ordered 2 pair. Fast service. Glasses fit just fine and the prescription is on point."
"Service was good, & the price can't be beat. Very happy with my new frames"
"It was great experience, very easy to place a order excellent price.
Thank you "
"Needed sunglasses for the summer and Goggles4U has trendy frames and all options for the lens at a great price. The ordering process is very simple and payment is a breeze."
"My eye doctor's clinic took almost 2 weeks to put new lenses in my current frames. I need my glasses for everything. I ordered these glasses before turning over my frames, and still wear them even though my (insurance covered) lenses are here."
"Accurate order in terms of prescription. The package was delivered timely. No damage. Response time was adequate...I emailed them to verify my order. Everything was fine."
A rep from Goggles4u, Goggles4u, has responded:
“Hi Ronald,
Sorry to hear about your dissatisfaction with the delivery time. To offer the best possible price to the customers, we produce the glasses in our overseas production facilities and they are initially shipped from there. We have 2 shipping methods to choose from:
1 - Standard shipping that takes 14-21 business days.
2 - Priority shipping that takes 10-12 business days.
The second option was selected for your order and we see that there was a slight delay in the delivery since the bulk shipment took a bit longer than expected in customs. To compensate, the expedited shipping cost has already been refunded.
Our deepest regrets for any trouble caused.
Regards,
-Goggles4u ”