"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Awesome place to shop glasses"
"I have used the company before and I am returning. "
"Ordering is east and the wait for delivery is fast. I recommend goggles4u to everyone. "
"I quickly purchased a pair of glasses for mom and it was easy pezzy. I couldn't be happier. Can't wait till they get here. "
"Excellent product savings 70 percent "
"My 1st review was not good, but I eventually did receive the second pair of glasses, even though the customer service rep wasn't sure when they would arrive & seemed to have the wrong order number. I can see out of the first pair, however the second pair are a little blurry. Not sure if it's because the lenses are so much larger because of the frame style or another reason. I do like both frame styles. And I am glad the second pair came in after 5 weeks. So my rating came up from my last review. Goggles4u does have really good prices!"
"Great prices !!!!!!!!!!!!!!"
"I ordered my glasses on April 9 and they weren’t delivered until May 13. A previous order was delivered late with wrong frames. Lesson learned. "
“Hello Blain,
We highly apologize for a bit delay in the delivery of your order. We see that the order was produced and shipped from our production facility timely but the international shipment custom process took a little longer time for clearance of the shipment which caused the delay in the delivery of the order.
However, we see that the order has now been dispatched via USPS under tracking ID 9400111206210723083622, you can expect the order in a couple of days now.
Moreover, in case of any issues with the product, you can always connect with our support team and they will make sure to resolve the problem in the best of your interest.
Our apologies for any trouble caused.
Regards,
-Goggles4u”
"It was a bit of a hassle when I first order my glasses I was freastrated waiting over a month I search for respond and never seen when they were coming so now I'm waiting to receive them and are know when they will come to me I really need my glasses: : bernard Collins jr "
"I like the Mirror tool. The biggest downfall is that after your order is placed you really have no idea where it is or when it will arrive. Once the order has been completed you have no way of tracking your shipment. It's a guessing game as to when it will arrive. In this day and age tracking info should be an easily provided service.
Overall it was a relatively easy experience."
"Everything went smoothly. Great selection and great discount"
"I spoke with someone about the fact that the glasses have a crack on one lens. Also, despite having sent a photo of my prescription, I don't believe that my lenses are the correct prescription. The rep said he thinks my lens size is too large or something. He advised me to pick different frames with smaller lenses, but I can't figure out how to determine which will have the right size lenses. Also, I don't believe that the smaller lenses will resolve the problem of the prescription not being correct. I took it upon myself to get another eye exam and my new prescription is much different than the one I initially sent when I ordered the glasses.
I just want a full refund. "
“Hello Joe,
Thank you for taking the time to share your valuable feedback and we are sorry to learn about the issues that occurred with the received pair. Please know that the glasses were produced as per the given/uploaded prescription details. However, to avoid any further issues with the new pair, it was suggested to go for a short lens eye since the segments are positioned as per the lens height and it seems that the selected frame's lens/eye height is a bit big for you.
However, you can share the correct prescription with us now and we will be resolving the issue in the most of your interest. The support team will have a follow-up on this soon.
Regards,
-Goggles4u ”
"Great Service, Shipping Needs to go back to Using FedEx instead of UK-Royal Mail as for AUD$35 Shipping is Extremely Very Slow, as Compared with My Previous Orders with Goggles4U that Used FedEx"
"Took way longer than expected, they’re heavier than others and prescription seems slightly off. As I read for a livin these may be a problem."
“Hello Donna,
We are unhappy to learn about your unsatisfactory experience with the delivery time frame. To offer the best possible price to the customers, we produce the glasses in our overseas production facilities and they are initially shipped from there hence the time frame is a bit long. Our production and shipping details are listed on our website as well.
We see that the order was placed with the standard delivery method which normally takes 14-21 business days and the glasses were delivered accordingly. However, your feedback has been noted for the purpose of betterment.
Moreover, to resolve the issues with the product, the support team will be in touch with you shortly.
Regards,
-Goggles4u ”
"I am very happy with the glasses bought for myself and my husband from Goggles4u. This is my 3rd purchase and would definitely recommend them ."
A rep from Goggles4u, Goggles4u, has responded:
“Hello Tracey,
Thank you for taking the time to share your valuable feedback. We are glad to know that you are happy with our product and prices. You are requested to get in touch with the support team in case of any issues with the glasses and they will make sure to resolve the problem in the best way possible.
Regards,
-Goggles4u ”