"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I have been using Goggles4u for years and it’s the BEST"
"While it took a while to receive my order, once they arrived, they were great. Good fit, correct lens, great look. The frames are a bit light, but time will tell on their durability. So far, all is great."
"Received 2 emails concerning glasses: confirmed order; glasses will arrive in 10-12 days. No emails about tracking number. Contacted them only to be told what the tracking number was. The person on the phone wouldn’t even listen to me till I yelled at him to shut up and listen to my question. It’s not their policy to send out tracking numbers and I need to call USPS to find out what happened to the package. Then I can call them back with the results. Terrible customer service support. Frames couldn’t be any cheaper "
"The glasses arrived in timely manner and fit perfectly. Thank you for making eyeglasses affordable."
"Glasses even with insurance are always outrageous. Being able to pick what you want at a reasonable rice and get them how you want is awesome."
"Takes a while but is worth it."
"Will definitely buy from them again."
"Goggles4u offers great prices for prescription sunglasses, but it’s a little slow. My glasses arrived about a month after I ordered them about 3 weeks after they told me my order had shipped. During that 3 weeks, I was in the dark about where they were - they don’t provide tracking numbers. That being said the glasses are good quality and the prescription seems right. I’d buy again. "
"I just had the cataracts removed from my eyes so I need new glasses. Oh boy.
Because the prices are so reasonable, I can order sunglasses, progressives, and office glasses to use in my room and all three will cost less than one from a retail establishment in my area and have the same warranties and guarantees that they give."
"These will be my 4th and 5th pair of glasses from Goggles4u! Can't beat the price...same quality as the ones that cost me almost $500 from my local optometrist! Only I like these better! "
"I'm still trying to figure out how you get so much for so little. I love my glasses. This will be, and has been my go to for quality Rx prescription glasses. I can't speak highly enough of them. "
"The worst communication, the worst service ever, the glasses came from overseas, the glasses don't fit right so they are absolutely useless and they claimed to have done a refund but I have yet to see it. May be disputing with my bank. "
“Hello Stacy,
Thank you for taking the time to write to us and we are sorry for the trouble you have had with your recent order. To provide the best possible prices to our customers, we produce the glasses in our overseas production unit, and our production and shipping details are listed on our website as well.
Also, please know that we do not offer the same frames in different size variations hence it is recommended to select a frame per the required size. The glasses were delivered with the selected frame, since it was too big for you, we proceeded with the refund without having you return the received pair.
The refund was processed on the 12th of May and should have been reflected at your end now.
Our apologies for any trouble caused.
Regards,
-Goggles4u”
"I like the mirror feature. It works great. Everything else went pretty smoothly except entering the state. I had to enter it a couple of time before I finally figured out that the two-letter abbreviation it was offering me isn't actually valid. Otherwise, great. Highly recommended."
"After my recent purchase the customer service I received was excellent. Helpful understanding and very eager to help where they could. I will be a returning customer. Thank you "
"Good glasses, fit well as I expected. Good tos and vision match."
A rep from Goggles4u, Goggles4u, has responded:
“Hello Wilson,
We are sorry for any trouble you have had with the delivery of your eyeglasses. Please note that the tracking details are provided to the customers via email upon availablility.
However, this has already been escalated to the relevant team for investigation purposes. Moreover, we will use the feedback to make us better and to ensure this doesn’t happen again.
Our deepest regrets for the negative experience and overall inconvenience caused.
Regards,
-Goggles4u”