"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Customer Chat was worthless
Site is glitchy
Difficult to place order
Difficult to enter payment info"
"Good customer service. The glasses are wonderful too."
"I am ordering my 3rd pair of glasses. Very satisfied with the glasses"
"I received my glasses however they weren't the correct prescription. When i put them on everything was blurry. I contacted the support people. I was told to email them a photo of my prescription. I have done that and now I'm waiting for my correct prescription to arrive. I also wrote and asked how long I would have to wait for this pair as I waited almost a month for the first pair. I have yet to get an answer. I have used Goggles 4 U in the past and have been happy with the results but this time not so happy."
"i am very happy, everything was perfect. "
"Sent me glasses that had 2 difference lenses. still waiting.
these are cheap glasses. break really easy"
“Hello Cynthia,
Thank you for taking the time to share your valuable feedback and we are sorry to learn about your negative experience with the recent purchase. Upon checking your order details, we came to know that it was placed with single-vision distance lenses which are good for long-distance use only i.e. watching TV and driving, hence, you were not able to use the glasses for close-up reading purposes.
However, to ensure your satisfaction and honor with the best possible resolution, the support team has already processed an exchange order with the desired lenses. We hope that you will be satisfied with the new pair.
Our heartfelt apologies for any trouble caused.
Regards,
-Goggles4u ”
"I think my new glasses are just okay. The price was great, the prescription seems correct, the frames were cheap and the shipping was poor. Like I said just okay."
“Hello Mike,
Thank you for taking the time to share your unfeigned feedback. We are sorry to learn about your unsatisfactory experience with the delivery time frame. To offer the best possible price to the customers, we produce the glasses in our overseas production facilities and they are initially shipped from there hence the time frame is a bit long. Our production and shipping details are listed on our website as well.
We do not compromise on the quality of our product by providing the best possible prices online. We see that the order was placed with the standard delivery method which normally takes 14-21 business days and the glasses were delivered accordingly. However, your feedback has been noted for the purpose of betterment.
Our deepest apologies for any trouble caused.
Regards,
-Goggles4u ”
"Excellent, Excellent, Excellent,!!!!!!!!!!"
"Have used googles4u for about a decade now! Great products!"
"Did not realize how bad my glasses were till I received these. Awesome"
"Ordering was easy and the progressive transition glasses fit well. I've ordered 4 to 5 glasses from Goggles4U over the last few years and have been happy with all of them. I'm glad to see that they now have a wider range of full-rim titanium frames available."
"This is my second pair and very satisfied. "
"Shipping seemed to take forever (30 days). I don't like the sunglasses I ordered but that's my own fault. There's nothing wrong with the quality of the frames or lenses, I just don't like the blue lenses I chose. I've ordered from Goggles4U before and I'll order from them again. "
"Love this site and been using for a few years. If something is off they correct it fast with no problems. "
"Site at first did not want to respond to next button. Picked just dark lenses. After several tries and assistant started working. Hmmmm of course picked cheapest maybe that is why...."
A rep from Goggles4u, Goggles4u, has responded:
“Dear Kara,
We sincerely apologize that our service was not satisfactory for you. We aim to provide the most excellent customer service and carry our business with high standards. It is of deep concern that our standards were not met in your customer experience. This will be investigated for betterment purposes.
Moreover, our technical team is continuously working on our website to provide an easy and user-friendly interface for our customers. However, we have forwarded it to our concern department with great hopes that your next visit to Goggles4U will galvanize the latter experience.
Our deepest apologies for the overall trouble.
Regards,
-Goggles4u”