"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I loved the variety of frames available and ordered a unique pair of glasses I really liked. Ordering was not the easiest, with menu options embedded in ways that weren't clear, so I had to cancel my first order, request assistance, and then create a new order. The ordering options did not include measurements for pupil distance. I hope my email request to add this measurement was included. When the frames arrived, I was surprised at the flimsy frames, especially the nose pad arms, which were cheap wires. The temple arms were also very thin and weak looking. I wore the glasses for three weeks, and found they repeatedly bent at the poor quality connector between the front and the temples. In three weeks, this hinge broke completely and the temple arm fell off. The plastic holding the hinge in place broke, so there wasn't any way to repair them."
"Looking for low priced glasses. I have bout a couple before and satisfied."
"Simply and Great way to order!"
"What the hell my last four or five pairs were under $45-$50. Now we’re up to $71 I am so sick and tired of reading places like life isn’t hard enough. You want to raise the price so people are more poor."
“Hello Kevin,
Thank you for taking the time to write to us and we are sorry to learn about your dissatisfaction with our prices. Please know that we try our best to provide good quality products at reasonable prices and our exclusive discounts make them more affordable.
The starting price range of the frames is $3.95 and the total depends on the selected lenses. Our single-vision standard lens with UV and scratch-resistance coatings costs $0. Upon checking your order details we found that you selected no-line progressive/varifocal lenses with photochromic feature which are considered highly customized lenses.
However, we are glad to see that you were able to avail of a flat 50% and an additional 31% discount on your order which is one of the best discounts available. We appreciate your valuable business and the feedback has been noted for further betterment.
Regards,
-Goggles4u”
"Every aspect of the shopping experience was very helpful."
"simple using my saved prescription and profile. "
"The chat feature was wonderful. It is usually just caned but this was helpful and I got all of the education that I needed to get my order complete. AND to capture my old order into my current account. Abraham was wonderful."
"Your site is hard to use with an eye phone. Your site is VERY CONFUSING TO NAVIGATE!"
“Hello Joe,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while navigating our site.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Best regards,”
"Despite having a prescription, the glasses are completely wrong and useless - complete waste of time and money."
“Hello Andrew,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"I never got the two pairs of plastic lenses frames I ordered."
“Hello Jennifer,
We sincerely apologize for the delay with your order and we have escalated this issue with the relevant team for further investigation. We would like to inform you that your order was not printed in our system due to a glitch. However, we have now reprocessed your order to ensure a prompt and safe delivery of the glasses.
Your patience is highly appreciated. Our sincere apologies for the inconvenience caused.
Regards,
-Goggles4u”
"Right price, on time, expected quality, happy with purchase."
"I loved ordering and getting shipment quick.i needed glasses to read and drive!best website and prices are good but I’m hoping they drop for my next pair!"
"I like the look and feel of Goggles4u's frames and lens."
"Saved me. I have a huge project."
"Customer service does a great job."
A rep from Goggles4u, Goggles4u, has responded:
“Hello Steven,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”