"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I was pleased with the experience. I have bought 4 pair of glasses in the past 9 months from a regular optometrist, because I had to have cataract surgery and my prescription seemed to change monthly. So I was pleased to order new glasses at a reasonable price. This time I ordered progressives. One pair fits better than the second but they both work. I also ordered transitions. They are nice to have but I wish they would get a bit darker as I am in Fl. The order came promptly. I will probably order again as soon as I see some great sales. "
"Price is excellent and easy to navigate and order"
"I love my eyeglasses from Goggles4u! I've ordered from them twice. Much better than the ones I paid hundreds for. "
"Excellent prices and reasonable prices"
"I recently used Goggles4u and was blown away by their professionalism. The team was knowledgeable, courteous, and efficient. They exceeded my expectations, saving me time, stress and money. I highly recommend their services to anyone seeking to relense their frame.
It was precise lens installation, and affordable prices. Will definitely return for future relensing needs!"
"Customer minded, good job, reliable and accurate delivery."
"Horrible customer service. Paid for expedited shipping however it was not. Kept getting the run around about shipping. Item still not received but business has not done anything. "
"I don’t know why I go back to Goggles4you all of the time….yes I do, when I FINALLY get the glasses I’m happy, but their delivery times are way off! I’ve stopped paying for express mail cause it doesn’t make a difference!"
“Hi Sara,
We are truly sorry for the delay with your order and for any inconvenience this may have caused.
To offer the best possible prices, our glasses are produced overseas. For your convenience, we provide two shipping options:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
After reviewing your order, we can confirm that you selected the Standard Shipping option, and your order is currently being held at the post office as per your request. We deeply apologize for any frustration or inconvenience you experienced during this time.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"I've been getting glasses from this site for years and I've never had a bad pair!"
"After a blotched delivery I got a replacement pair that was mediocre but the delivery went through finally"
“Hello Damien,
We sincerely apologize for the issue you encountered with your recent order. We understand how frustrating this experience must have been, and we are truly sorry for any inconvenience caused.
Please rest assured that we have escalated your feedback to our Quality Control Team for a thorough review and improvement of our processes. We are committed to ensuring that such issues do not occur in the future and will use this as an opportunity to serve you better.
We genuinely value your business and hope to have the chance to provide you with a better experience in the future.
Thank you for your understanding.
Regards,
-Goggles4u”
"A family member tried Goggles4u and really loved his new glasses. I was impressed with the quality so I ordered a pair as well. The style is contemporary and I have absolutely no complaints. I am planning on ordering another identical pair as sunglasses. You will be happy, too, with your purchase, no doubt!"
"This is my 3rd order and not my last. Love goggles4u"
"Glasses were nice ...but got a bifocal an not happy with them"
“Hi Shady,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"Finally received after long waiting (1.5 months) though custom charge applied. After all product is satisfied as I expected. "
"Easy transaction, fast shipping, reasonable pricing."
A rep from Goggles4u, Goggles4u, has responded:
“Hello Amber,
We sincerely apologize for the inconvenience you've experienced with your recent order. Your feedback is very important to us, and we have escalated the issue to the relevant team for further investigation and improvement.
We understand how frustrating this must have been for you, and we want to assure you that our customer support team has already processed a replacement order to address the issue. We hope that the new glasses will meet your needs and expectations.
Thank you for your patience and understanding.
Regards,
-Goggles4u”