"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"LOVE THE MIRROR TRY ON. It made picking a pair of glasses easy."
"Like many detail information about the glasses"
"I love my glasses. Very nice. However definitely the longest I've ever had to wait for a new pair. "
"Need to update prescription and it was hard. We hope you got the new prescription."
"Great love you guys. Awesome thank you I cannot find the email to replace my glasses"
"I mistakenly ordered from the US site, instead of the UK site (prices were shown in £ so I didn’t realise) Goggles4U.com called me, explained my mistake, allowed me to take my time to choose glasses from the UK site and organised the order to come from the UK at the same price. Superb customer service! I love my new glasses and I’m going to order another couple of pairs."
"Overall very satisfied with the quality and design for a reasonable price. Delivery of product is slow as it gets shipped from overseas. I love the frame and fit. Ordering was seamless with helpful instructions.
Thanks Googles4u for having reasonable prices for the common guy.
"
"your company leads the way in getting glasses to the masses."
"Y'all are so amazing!I love my glasses and so does my husband "
"Love the glasses going to buy more pairs thanks "
"I got two sets of glasses but both not made correctly. Very dissatisfied."
“Hi Bahadur,
We sincerely apologize for the inconvenience you've experienced with your recent order. Your feedback is very important to us, and we have escalated the issue to the relevant team for further investigation and improvement.
We understand how frustrating this must have been for you, and we want to assure you that our customer support team has already processed a replacement order to address the issue. We hope that the new glasses will meet your needs and expectations.
Thank you for your patience and understanding.
Regards,
-Goggles4u”
"Glasses excellent quality
Difficult to resolve prism for double vision"
"I have ordered quite a few pairs of glasses from Goggles4u and I know my kids love them, the price is right and the ones I ordered for myself I get compliments everyday that I wear them! I’m so happy to have an affordable eyewear choice, after spending THOUSANDS of dollars on glasses that I don’t love, and that also restricts my budget for a change of glasses if I want them. I also love that I can order my kids extra glasses for school, camp and sports and it doesn’t break my bank and they are super happy with them! We get glasses covered by insurance and we get those pairs but we all love alternatives! I love that my kid can get affordable transitions lenses since he has light sensitivity! Keep up the great work with your great products! "
"The title says it all. Good folks making the glasses. Inexperienced crew providing tracking and updates of delivery process."
"just received my computer glasses today. They are perfect so I just ordered another pair for distance. Excellent glasses so far!"
A rep from Goggles4u, Goggles4u, has responded:
“Hello Barbara,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while entering the prescription.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”