"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I ordered a pair of progressive glasses from Gogglees4u, and it delivered faster than I expected. However, the lens quality is not 100% satisfied as the standard anti-glare coating is not included, which caused some inconveniences. I hope this option is added to progressive lens in the future. Thanks!"
"I just got my glasses and I am pleased with the clarity and price of these glasses. I will admit I was skeptical for this price but they meet my needs perfectly."
"It's hard to know which specific glasses you are looking for since there are no options to return to your search page. Also, there no Text field to leave a note."
“Hello Atoosa,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while navigating our site.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"Great selection, great try on options, easy ordering, quality product, excellent customer service"
"I order one month ago and it stil in production, sent an emai and no answer"
“Hello Eduardo,
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating this must be, and we truly appreciate your patience.
Please rest assured that we have escalated your issue to the relevant team for a thorough review. We can see that you have been in correspondence with our customer support team, and they have already processed a refund of your order to resolve this matter.
Thank you for your understanding and continued support.
Regards,
-Goggles4u”
"It is very easy to navigate your website "
"Purchased from other online providers in the past. This service was so easy to work with, selection was great, and the prices were outstanding "
"Je ne pouvais pas avoir la monture commander eu mon avisé et j’ai changé de modèle par le chat merci pour le super service "
"After waiting an unusually long time for delivery I am satisfied with my glasses! I would appreciate a free pair after so many I have purchased!!"
“Hi Evelyn,
Thank you for your valuable feedback. We are sorry to hear about the unusual delay in your order. This issue has been escalated to our team for the improvement of service. We try our best to make the shopping experience wonderful. We hope to serve you better in the future.
Regards,
-Goggles4u”
"Amazing prices for premium glasses. You just have to be patient waiting for them. "
"Was showing no lenses Carl told me what to do and it all went through smoothly "
"Repeat customer
Continued satisfaction "
"I have been ordering from here for several years and have only had one issue "
"To go back to look at other glasses in a category, I had to get out and search all over again. A big pain!"
“Hello Jacqueline,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while navigating our site.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"I get many pairs of glasses a year. I can get the best of options and pay less than with my insurance at eye drs. "
A rep from Goggles4u, Goggles4u, has responded:
“Hello Anthony,
We highly regret to know that you are not entirely satisfied with your purchase and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”