"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I sent the company an email a couple of weeks ago and still have not heard back. The glasses would not fit and they are made of very cheap plastic. "
"this was easy as can be my glasses now don't have measurements so to mirror myself was great "
"Awesome, service and customer service "
"They scratch to easily even when kept in case "
“Hello Dalia,
We sincerely apologize for the issue you encountered with your recent order. We understand how frustrating this experience must have been, and we are truly sorry for any inconvenience caused.
Please rest assured that we have escalated your feedback to our Quality Control Team for a thorough review and improvement of our processes. We are committed to ensuring that such issues do not occur in the future and will use this as an opportunity to serve you better.
We genuinely value your business and hope to have the chance to provide you with a better experience in the future.
Regards,
-Goggles4u”
"I ordered two pair of glasses for the first time and I have to say both are well made and beautifu! Delivered within 7 days. Thank you! I definitely will be ordering more pairs and I already recommended your website to my friends. "
"Glasses arrived and are made fine. "
"I will tell my friends about your service."
"Prescription was totally wrong, the glasses are worthless "
“Hello Michael,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"I hope it really gets here in 2 days"
“Hello Miguel,
We can see that you placed the order on the website on 14th November and it was delivered to your address on 16th November.
We hope you are satisfied with your purchase.
Regards,
-Goggles4u”
"Easy experience ordering online website. Great prices. "
"I love your selection and prices!"
"I paid almost $200 for glasses that were useless, the same prescription that I have used currently from another supplier and is very good was used with goggles4u , but absolutely useless, seem to be close range only not multi focal as requested, I have purchased glasses from u on 3 or 4 other accessions , they were good but these are a waste of space. "
“Hello Bob,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"Signed up with my email and to receive texts was promised a 50% off +21% off but the code that I was given did not work "
“Hello Catrina,
We sincerely apologize for the inconvenience you’ve experienced with the discount codes. We understand how frustrating this can be and appreciate your patience.
Please note that all coupons are subject to their respective terms and conditions to ensure maximum advantage for our customers. Upon reviewing your order details, we noticed that you chose rush shipping, which unfortunately does not qualify for the same coupons.
In future situations like this, we recommend reaching out to us in real-time via call or live chat. This allows us to provide immediate assistance and help you make the most of your discounts.
Thank you for bringing this to our attention, and we hope to serve you better in the future.
Regards,
-Goggles4u”
"Easy and efficient! Thank you. "
"Waiting to see how quickly glasses get and if they work properly "
A rep from Goggles4u, Goggles4u, has responded:
“Hello Michael,
We sincerely apologize for the inconvenience you have experienced with your recent order. We can see that you have been in correspondence with our customer support team, and they have already processed a replacement order for you to resolve this matter as quickly as possible.
Regards,
-Goggles4u”