"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Repeat customer
Continued satisfaction "
"I have been ordering from here for several years and have only had one issue "
"To go back to look at other glasses in a category, I had to get out and search all over again. A big pain!"
"I get many pairs of glasses a year. I can get the best of options and pay less than with my insurance at eye drs. "
"I been shopping with goggles4u years those r the best glasses shop I ever find online they r quick and accurate and most importantly the the the cheapest hehehe I love them"
"Ordering was great. Now I am going to wait and see my new glasses."
"Service and accessibility are awesome"
"Adrian on the chat help me a lot"
"Following my earlier very positive experience (I ordered a varifocal prescription glasses), I decided to order a second pair of prescrition glasses from them. This time I have ordered the sunglasses. You can not beat the quality and price and after care. "
"25% of the cost at the local walk in store."
"Easy to do- go for it.. helps with the budget"
"Should have a better communication when order is shipped. We did receive what we ordered, good quality "
"I'm a returning customer and this is the 4th or the 5th times I ordered eyeglasses from Goggles4u and I loved it."
"tried you guys
love it
goodbye lencrafters, pearle, visionworx etc."
"The lens were too narrow n too far apart for my eyes"
“Hello Dolly,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hello Jacqueline,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while navigating our site.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”