"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I ordered these a month ago I still haven't received them. It's 10/30/2024 I ordered these glasses in September. To wait over a month for a pair of glasses is ridiculous."
"Shows something and provides something else.
The product looks different when delivered"
“Hello Shahid,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"I love getting glasses from goggles4u"
"The eyeglasses are adorable - I always get compliments. I love the prices but it often takes many tries to get the whole thing set up and paid for. I'm not sure why but it just always takes three tries. after 2 weeks you usually get the eyeglasses which is about the same as any eye doctor office anyway."
"I have many many pairs. They are a fashion statement. The prices are phenomenal!!"
"Absolutely love the quality frames at a low cost!"
"The glasses were nice, however the wait to receive them was long. It doesn't say anywhere that the cone from Thailand. I was told this after I had not received them after a couple of weeks, it took almost a month to receive the glasses. "
"I lost my new pair of eyeglasses. I took them off and put them on my nightstand when I went to bed. When I woke up in the morning, they were gone. I have searched the house and the yard as I thought the dog might have taken them. But I can’t find them hence glasses order.
The best part is, it appears that my Humana spending account card was accepted!"
"I have been ordering from Goggles4U for about ten years now. The customer service is exemplorary. The products are great and the selection is amazing. Thank you!"
"Great glasses for the price but I wish they didn't take so long to get."
"I purchased my 1st pair of glasses because my new glasses got scratched while in my pocket at work. I wasn't sure of the quality I would receive because of the discounted price I paid. I am super excited and pleased with my purchase! So much so, I purchased a pair of prescription sunglasses as well! Thank you Goggles4U for your quality, affordability, and fast service!
A Satisfied Customer"
"Easy to use but limited choices"
"I submitted a prescription for trifocals but received bifocals. When I asked why I was told they do not make trifocals. I should have been advised of this before the glasses were made and offered a refund. Instead , Goggles4U sent bifocals and only after I contacted their customer service was I advised they do not do trifocals but if I send more money they could give me progressive lenses. This information came too late for me. Disappointed! "
“Hello Richard,
We’re very sorry to hear about your disappointment. After reviewing the order details, we noted that bifocal lenses were selected during the order process. Unfortunately, we were not informed that you required trifocal lenses until after the order was delivered.
We genuinely appreciate your business and hope to have the opportunity to offer you a better experience in the future.
Regards,
-Goggles4U”
"It took me more than a month to get my glasses. I wish I had a choice to choose 'Reading Progressive Lenses' instead of 'Distance'. Also, I am a bit of disappointed by the thickness of the lenses, even though I have ordered 'extra thin' already."
“Dear Alex,
We sincerely apologize for the delay and issues with your order and for any inconvenience this may have caused.
To offer the best possible prices, our glasses are produced overseas. For your convenience, we provide two shipping options:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
After reviewing your order, we can confirm that you selected the Standard Shipping option, and your order was delivered on the 20th working day. We deeply regret any frustration or inconvenience this may have caused.
Please be assured that we will reach out to you shortly to ensure that the issues with your glasses are resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"Pas toujours évident de choisir sa monture. Heureusement que je connais les quotes qu'il me faut. J'aime pas trop les photos avec des porteurs, je préfère simplement les photos des lunettes.
Dommage que la livraison en Europe prenne toujours tant de temps..."
A rep from Goggles4u, Goggles4u, has responded:
“Hi Jack,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by circumstances, which are beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We are glad to see that your order has now been delivered, though we deeply regret that this resolution came much later than anticipated. We recognize the frustration and inconvenience this delay has caused you.
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”