"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Easy and economical, still have money for lunch. Love it"
"Once I figure it out, it went smoothly. "
"It took a long time to get my first pair of glasses. Well worth the wait. Easy to navigate web site."
"Awesome customer service. was having trouble getting my new prescription to them and they assisted."
"I have used other online eyeglass suppliers, but Googgles4U premium coating seems to be the most scratch resistant. I bought enough pairs to keep in various cars, backpack, desk, etc."
"Overall a good process but delivery did take longer than expected "
"I absolutely adore the selection of glasses on this website. I have been a repeat customer for around 5 years now, and I’ll never go back to buying glasses at the optometrist office! Great options, quick service, low prices!"
"Bought two pairs for the price of one in other Eyewear sites.."
"My experience was fraught with issues of advancing through 'steps' to order glasses."
“Hello Customer,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while navigating our site.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"Apparently, there are two classes of frames: ones you can use the discount code with and ones you can't. After wasting a bunch of time trying to find frames my size with a decent style, I'm informed they don't qualify for the advertised discount. Live and learn, I guess."
“Hello Todd,
We sincerely apologize for the inconvenience you’ve experienced with the discount codes. We understand how frustrating this can be and appreciate your patience.
Please note that all coupons are subject to their respective terms and conditions to ensure maximum advantage for our customers. Upon reviewing your order details, we noticed that you chose regular shipping, and the coupon was successfully applied to the order.
In future situations like this, we recommend reaching out to us in real-time via call or live chat. This allows us to provide immediate assistance and help you make the most of your discounts.
Thank you for bringing this to our attention, and we hope to serve you better in the future.
Regards,
-Goggles4u”
"I like the fact that I could input my prescription online and not have to go to any store. My husband suffers from anxiety and going places makes him nervous. This was convenient, Great price and it will be deliver to my home. "
"Nice fast service and the glasses are great "
"Great experience the glasses are phenomenal!"
"Expected some minor issues and actually shocked that the glasses were way better than expected. BUT...time between ordered and received was a bit long..next time paying for the fastest shipping availability. "
"Website was easy to use and quality of the glasses was excellent."
A rep from Goggles4u, Goggles4u, has responded:
“Hi Donald,
Thank you for your feedback, and we’re glad to hear that you’re satisfied with the quality of your glasses. However, we sincerely apologize for the inconvenience you experienced with the shipping time.
To offer the best possible prices, we produce our glasses overseas, which can result in longer shipping times. We understand that this can be frustrating, especially when you’re expecting a quicker delivery.
For future orders, we recommend considering our rush service option. With this service, your glasses are produced in California, and the turnaround time is just a few days, ensuring you receive them much faster.
We appreciate your business and hope this information is helpful for any future orders you may place with us.
Thank you for your understanding.
Regards,
-Goggles4u”