"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"So many styles to choose from, and at a great price. Highly recommended!!"
"Can't find ANY glasses listed on web site ???
Had to order using Google search images !!"
"I called they said they would send the right one. Have not heard from them since. Don't know if they are are on the way or what's going on "
“Dear Barbara,
We sincerely apologize for the glasses issue you've experienced. After carefully reviewing the details, it has come to our attention that there was an error in the selection of lenses during order placement.
We understand that such issues can sometimes occur when ordering online. We can see that you have been in correspondence with our customer support team, and they have already processed an exchange order for you to resolve this matter. We can confirm that the exchange order was delivered to your Mailbox on 28th October.
Thank you for your understanding and continued support.
Regards,
-Goggles4u”
"You delivered my glasses to another city when I had the correct address I have not gotten my glasses as of yet. "
“Hello Earl,
We’re very sorry for the inconvenience you've encountered with your recent order. We understand how frustrating this situation must be, and we truly appreciate your patience as we work through it.
Please know that we’ve escalated your concern to the appropriate team for a detailed review. We see that you’ve been in contact with our customer support, and we are committed to resolving this issue in the best possible way for you.
Thank you for your understanding and continued support.
Regards,
-Goggles4u”
"Easy process thru prescription information input and checkout.."
"Not happy! Trying to get fixed again for the 3rd time. One lens is blurry and discovered the progressive lens is upside down on the lens. Sent email and no response back. "
“Hello Jerry,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating this must be, and we truly appreciate your patience.
Please rest assured that we have escalated your issue to the relevant team for a thorough review. We can see that you have been in correspondence with our customer support team, and they have already processed a full refund of your order to resolve this matter.
Your understanding is highly appreciated. Our sincere apologies for the inconvenience caused.
Regards,
-Goggles4u”
"Waiting for chat, still waiting and waiting"
“Hello Customer,
We sincerely apologize for our delayed response on the live chat. Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"Website was easy to navigate discount was added automatically payment was easy to navigate. "
"My wife and I both had eye appointments and were told our eyes have changed. We have bought from here in the past and when you don’t have eye insurance, it sure is nice having goggles 4 you to purchase glasses from. Always fit and have the prescription perfect. Thank you"
"I love the service from Goggles4U. They run a professional service and do the best for their customers."
"Nice selection, accurate rx. mailing could be quicker."
"Scroll no more search the internet no more. This is the best place to get eyewear. It is very good quality. Very fast shipping. + Above all customer service is amazing. Don't take my word for it and give it a try. I got my glasses within 3 days and I ordered on a Sunday."
"THIS IS AS EASY AS IT COMES, PICK IT AND PAY. "
"Great looking glasses and phenomenal deals and prices "
"Easy! So many choices! I love cat eye!"
A rep from Goggles4u, Goggles4u, has responded:
“Hello Raymond,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while selecting a frame to place the order.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”