"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"No issues with the pair I ordered, just have to be patient for their arrival. "
"My experience was great the process was right
This isn't my second time buying from you Goggles4u.
I love the clarity of your glasses on a fit perfect"
"Disappointing because not 1 of. the discounts you sent me through email would apply."
"After ordering a pair a month ago, I'm still waiting to receive my glasses!"
“Hello Elvira,
We sincerely apologize for the delay with your recent order. This situation does not reflect the level of service we strive to provide, and we regret any inconvenience this has caused.
Although your order was shipped via the Postal Service, we understand it has yet to be delivered. Please know that we are actively working to resolve this issue promptly.
Your satisfaction is very important to us, and we are committed to making this right. We will be reaching out to you shortly to ensure this matter is addressed to your satisfaction.
Thank you for your patience and understanding. We truly value your continued trust and are dedicated to preventing such issues in the future.
Regards,
-Goggles4u”
"Won’t buy here again everything is cheaply made. "
“Hello Loni,
We highly regret to hear about your dissatisfaction with the received glasses. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"Great fit, awesome w prescription…. Perfectly happy with service, delivery and shipping…. Recommend highly!"
"Happy and very easy to use. I will use again"
"Have ordered a few times before this. Highly recommend GOGGLES4U for your glasses. Got me a pair and my other half a pair. I like the progressive lenses with a gray tint to block out the sunshine! The other prescription glasses were progressive also. Shipping didn't take but two weeks from order date. Looking forward to checking the new glasses again soon."
"It has been a month and I still haven’t received my glasses. I sent an email two weeks ago and they said it might be delayed due to the flooding. Haven’t heard a thing since then"
“Hello Lisa,
We sincerely apologize for the delay with your recent order. This situation does not reflect the level of service we strive to provide, and we regret any inconvenience this has caused.
Although your order was shipped via the Postal Service, we understand it has yet to be delivered. Please know that we are actively working to resolve this issue promptly.
Your satisfaction is very important to us, and we are committed to making this right. We will be reaching out to you shortly to ensure this matter is addressed to your satisfaction.
Thank you for your patience and understanding. We truly value your continued trust and are dedicated to preventing such issues in the future.
Regards,
-Goggles4u”
"GLASSES WERE MADE AND DELIVERED IN A TIMELY MANNER. THEY FIT JUST AS I EXPECTED. PLEASE MAKE MORE STYLES FOR THOSE OF US WHO NEED WIDE FRAMES, 145MM AND UP. THANKS MUCH."
"Ordering online is more streamlined & much more clear; this keeps me as a customer "
"Poor quality, cheap materials, bad fit. Requested a refund but was told I had to accept a replacement. After 2weeks I’m still waiting for the replacement. Save your money and stay away from Goggles4u."
“Hello Thomas,
We sincerely apologize for the issue you encountered with your recent order. We understand how frustrating this experience must have been, and we are truly sorry for any inconvenience caused.
Please rest assured that we have escalated your feedback to our Quality Control Team for a thorough review and improvement of our processes. We are committed to ensuring that such issues do not occur in the future and will use this as an opportunity to serve you better.
We genuinely value your business and hope to have the chance to provide you with a better experience in the future.
Thank you for your understanding.
Regards,
-Goggles4u”
"I get this new glassed but not able to focuse and have to move my chair back and forth to see the computer. If I use my old glassed made with Goggles4u and able to see it. I am not sure what to do now?"
“Hello Sunil,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"prescription is correct ,But the lense cracked at the nose temple ,trying to adjust.
I had to super glue it. THAT never happened before. "
“Hello John,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"It was horrible. My glasses are held up somewhere and it says that it won’t be delivered until postage is paid. So, so far I’m out of my glasses and I’m out of money. "
“Hello Justin,
We’re very sorry for the inconvenience you've encountered with your recent order. We understand how frustrating this situation must be, and we truly appreciate your patience as we work through it.
Please know that we’ve escalated your concern to the appropriate team for a detailed review. We see that you’ve been in contact with our customer support, and we are committed to resolving this issue in the best possible way for you.
Thank you for your understanding and continued support.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hello Megan,
We sincerely apologize for the inconvenience you’ve experienced with the discount codes. We understand how frustrating this can be and appreciate your patience.
Please note that all coupons are subject to their respective terms and conditions to ensure maximum advantage for our customers. Upon reviewing your order details, we noticed that you chose rush shipping, which unfortunately does not qualify for the same coupons.
In future situations like this, we recommend reaching out to us in real-time via call or live chat. This allows us to provide immediate assistance and help you make the most of your discounts.
Thank you for bringing this to our attention, and we hope to serve you better in the future.
Regards,
-Goggles4u”