"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Still have not received my order or an update/tracking and they were supposed to ship last week"
"Over all very good except I was not able to use any coupons even after chatting with Customer Service "
"this website is buggy and difficult for a disabled son to maneuver is refresh and has separate scrolling info's within the browser terrible code th design is ok but the overall experience was not easy for me to maneuver "
“Hello Jeffry,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while navigating our site.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"Easy to use website. Good prices. Good selection of frames."
"Great shopping experience. Easy to navigate and choose glasses."
"Frames are so cute/stylish and affordable!"
"Great experience! Second pair u bought. Price is great, prescription is correct. Can’t beat it"
"I have never received anything "
“Hi Laura,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
To make amends, we will be reaching out to you shortly via email to discuss a suitable form of compensation for the inconvenience you have endured. We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"The website to order is very user friendly
Great variety to choose
quality is great "
"Good value for me Happy Happy "
"It’s been over a month now, and I’m still waiting on my glasses. I thought I was supposed to get a tracking number but haven’t and haven’t been able to find one in my account. If they weren’t sunglasses, I would cancel my order."
“Hi Mindy,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"Still done have my order been waiting over a month"
“Hi Sharon,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"I was so afraid I wasn't going to be able to afford my glasses. But then my granddaughter told me about you all. Thank you"
"fast and easy to order and very good product. much preferred to the stores with outrageous...yes outrageous prices."
"Never received my glasses"
“Hi Fritz,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hi Dakota,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”