"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I’m very pleased with their customer service The glasses I got I was not happy with. They immediately handled the problem. After I get my new pair I will write another review. "
"It's been a month and I still haven't received my glasses. Customer support is not very supportive. The best they can tell me is they have been shipped. No tracking number or anything. Very miss leading advertising for fast service! I should at least been given a expected delivery date. "
“Hi Huston,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days,
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"This is my second pair of glasses I am buying from you the first pair I fell in love with!
Thank you for affordable and great glasses!"
"Good variety of glasses at good price."
"Told they were in the way. It’s been a month"
“Hi Linda,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is now with the postal service and is expected to be delivered within the next few days.
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"Got the glasses. Quality is fair at best. It seems to be hard to get a receipt for insurance reimbursement. Why??"
“Hello Martin,
We sincerely apologize for the inconvenience. We can see that you were in contact with our customer support team and an Itemized invoice of your order has been sent to your email address.
Thank you for your patience and understanding during this time.
Regards,
-Goggles4u”
"Everything is straight to the point, and the fact that I can save my prescriptions and addresses and card information takes the hassle out of getting new glasses. It can take me less than five minutes to order new pairs of glasses and the simplicity is unmatched. "
"Es mi primer solicitud espero que todo salga bien
Muchas gracias "
"I want to send my prescription. How do I do that"
“Hello Paul,
We can see that you were in contact with our customer support team and the prescription in your has been updated. The glasses will be produced and delivered to you accordingly.
Regards,
-Goggles4u”
"Place an order on July 30th on August 2nd. Received an email. My glasses should arrive in 12 to 15 days. On August 27th. I called they said it was delayed because of customs. So maybe I should get my glasses the first week in september"
“Hi Jeffrey,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is currently in transit in a bulk shipment. A tracking number will be provided to you once the shipment is received at our US facility.
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"This is the 2nd time using Goggles4U, the 1st time was fine. Unfortunately, this time around I have not received my order. I got an email stating it was shipped, but I have not gotten them."
"Great selections, great prices, discounts galore, love g4u. Only neg is the lenghty time it takes to receive the glasses. Customer service is a
So spectacular."
"Returning customer FOR LIFE!
The EXCELLENT customer service won me over...Do NOT go elsewhere, or you'll regret it. "
"It was easy and fast to place my order."
"Still waiting. It has been a month"
“Hi Shaun,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay is caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We want to inform you that your order is currently in transit in a bulk shipment. A tracking number will be provided to you once the shipment is received at our US facility.
To make amends, we will be reaching out to you shortly via email to discuss a suitable form of compensation for the inconvenience you have endured. We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hello Estella,
We would like to thank you for taking your time and providing us with your valuable feedback about our customer service. We hope the new glasses are according to your needs and expectations.
Regards,
-Goggles4u”