"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Poor quality, cheap materials, bad fit. Requested a refund but was told I had to accept a replacement. After 2weeks I’m still waiting for the replacement. Save your money and stay away from Goggles4u."
"I get this new glassed but not able to focuse and have to move my chair back and forth to see the computer. If I use my old glassed made with Goggles4u and able to see it. I am not sure what to do now?"
“Hello Sunil,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"prescription is correct ,But the lense cracked at the nose temple ,trying to adjust.
I had to super glue it. THAT never happened before. "
“Hello John,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"It was horrible. My glasses are held up somewhere and it says that it won’t be delivered until postage is paid. So, so far I’m out of my glasses and I’m out of money. "
“Hello Justin,
We’re very sorry for the inconvenience you've encountered with your recent order. We understand how frustrating this situation must be, and we truly appreciate your patience as we work through it.
Please know that we’ve escalated your concern to the appropriate team for a detailed review. We see that you’ve been in contact with our customer support, and we are committed to resolving this issue in the best possible way for you.
Thank you for your understanding and continued support.
Regards,
-Goggles4u”
"Still haven't received second pair of glasses I ordered "
“Hello Tinnia,
We sincerely apologize for the delay with your recent order. This situation does not reflect the level of service we strive to provide, and we regret any inconvenience this has caused.
Although your order was shipped via the Postal Service, we understand it has yet to be delivered. Please know that we are actively working to resolve this issue promptly.
Your satisfaction is very important to us, and we are committed to making this right. We will be reaching out to you shortly to ensure this matter is addressed to your satisfaction.
Thank you for your patience and understanding. We truly value your continued trust and are dedicated to preventing such issues in the future.
Regards,
-Goggles4u”
"The quality is ok, the pricing amazing. I've paid far, far more for similar quality at retail stores. I get all my my glasses here and at this pricing, I always get a bunch of them just for fun. "
"The glasses are sharp and the frame is also sharp. Next time I will not get a metal frame. Atleast the plastic frame has glasses inside so my cheeks don’t get scratched because of glasses. "
“Hello Yashwant,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"Very please with my new glasses. There was a mistake on the first order, but was corrected and glasses sent within the week! Buying a new pair this week!"
"I love that fast service and the quality of their products and especially their discounts"
"Good quality always good about fixing an issue customer service always friendly. "
"Great price for the eyewear and the delivery rates are awesome
Glasses came on time
Frames are ver light "
"The experience was good, although, you have to really search for what you're looking for, and I think that is what makes or breaks the experience. I found some good pairs (hopefully) that I really had to search for instead of settling for what I already had. You all are Awesome, you provide the essentials for what customers are looking for in glasses. I hope I enjoy my new frames and I can come back and find some more for the unbeatable prices that are provided here."
"It was easy to shop on the website and prices were affordable. I am gonna see how the glasses are tho"
"I needed assistance with this order and Kevin was wonderful and very patient with me. You're lucky you have associates like him."
"Fast and easy and affordable!"
A rep from Goggles4u, Goggles4u, has responded:
“Hello Thomas,
We sincerely apologize for the issue you encountered with your recent order. We understand how frustrating this experience must have been, and we are truly sorry for any inconvenience caused.
Please rest assured that we have escalated your feedback to our Quality Control Team for a thorough review and improvement of our processes. We are committed to ensuring that such issues do not occur in the future and will use this as an opportunity to serve you better.
We genuinely value your business and hope to have the chance to provide you with a better experience in the future.
Thank you for your understanding.
Regards,
-Goggles4u”