"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Had to chat twice to get info to "
"Excellent service. This is my 4th pair of glasses and I have been very satisfied. The quality of the glasses exceeded my expectations."
"User friendly. Easy to order. "
"i lost my glasses and my prescription so i contacted customer service and they still had my prescription from when i last ordered in 2019! I was so glad they helped me find it and got me my new pair right away!"
"Best thing ever for glasses wearer!!"
"Glasses broke, they replaced that pair but with frames that were wrong
Don’t recommend "
“Hello Debbie,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating this must be, and we truly appreciate your patience.
Please rest assured that we have escalated your issue to the relevant team for a thorough review. We can see that you have been in correspondence with our customer support team, and they have already processed a full refund of your original order to resolve this matter.
Thank you for your understanding and continued support.
Regards,
-Goggles4u”
"Love the site but it's not easy to make changes if needed."
“Hello Sue,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while making changes to your order.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need to make any changes, please don't hesitate to contact our 24/7 live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"These glasses are great! The only problem I had was with the virtual try on"
“Hello Heather,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while virtually trying the glasses.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"Every order for myself and daughter has been wonderful. Customer service was wonderful when I needed to contact. "
"Always affordable. Easy, cute glasses. Great since we are in a phase of the RX changing right now. "
"I had to contact goggles4u regarding my original order and was well impressed by the way it was dealt with. Highly recommend."
"sorry but yes! if you want to save, wait! come to Goggles4u and save! Don't go anywhere else! Here you can find the best prices! "
"I’m ordering my glasses from here never have an issue. "
"I was told to try Goggles4U and this is now my second purchase.
The entire experience is satisfying -- from virtual try-on to the day the glasses arrived.
Communication is clear, the product is exactly as hoped for and the price speaks for itself. I highly recommend."
"21 days still no Glasses. Customer support is no help."
“Hi Tom,
We sincerely apologize for the inconvenience you’ve experienced with your recent order. We understand how frustrating this situation must be and truly appreciate your patience.
Upon review, we can confirm that your order was dispatched from our facility on schedule. However, it appears that the postal service has not yet delivered it. We have escalated this matter to the relevant team for further investigation.
In the meantime, our customer support team has already processed a replacement order to resolve the issue as quickly as possible.
We are committed to ensuring you receive a product that meets your expectations and will keep you updated on the progress of the replacement order.
Thank you for your understanding.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hell Tim,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while placing the order.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”