"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"good collections of frame and easy to find frame and variety of shapes "
"Great glasses but takes time to receive "
"You need an option to bring down shipping if past a certain pay threshold, The shipping is ridiculous"
"My fault it took me a while longer than expected. But once I realized my mistake all went well.
"
"Easy to submit Rx. Large selection of frames.
The only negative was the time it took from order to delivery. They offer rush shipping for an additional charge. I will try that next time.
Overall five stars "
"very knowledgeable and good price"
"They went out of their way to help me get the perfect glasses. The customer service was excellent and their communication was on point!"
"Nice selection of frames. I use progressive lenses with a heavy prescription. Zenni and VSP with insurance were $180. Goggles4u came in at $65 for the same glasses. I know where myself and family will be buying our Eyewear from now on."
"Service horrible three weeks from drop shipment to customer!! "
"Beautifully crafted, high quality glasses and amazing prices! What's not to love?"
"Great job with delivering and communicating "
"always buy my glasses here for the last 10 yrs"
"The first 2 pair I ordered were great, I ordered 2 more pair a month ago. I need my glasses to have progressive lens. The pair I received recently have the progressive but they start so far down its worthless."
“Hi Lewis,
We apologize for the inconvenience you experienced with your recent order. We understand how important it is to have glasses with correctly positioned progressive lenses, and we're sorry to hear that the recent pair did not meet your expectations.
We can see that you are in contact with our customer support team, and we are committed to resolving this issue to your satisfaction. Your satisfaction is our priority, and we appreciate your patience as we work to address this matter.
Thank you for bringing this to our attention and for giving us the opportunity to make it right.
Regards,
-Goggles4u”
"The ordering experience is good. It is hard to get a good fit when ordering online!"
“Hi Vinh,
Thank you for your feedback. We understand that it can be challenging to get a perfect fit when ordering glasses online, and we apologize for any inconvenience this has caused.
We are committed to ensuring you receive the correct fitting glasses. Our team will be reaching out to you via email shortly to assist you further and make sure we get the fit just right.
Thank you for your patience and for choosing Goggles4u.
Regards,
-Goggles4u”
"Right lense too strong not right for other glasses that have with same perscriptoon"
“Hi Raymond,
We are truly sorry for the inconvenience you faced with your recent order. Having the correct prescription for your glasses is crucial, and we regret that the recent pair did not meet your needs.
We see that you are already in contact with our customer support team, and we are dedicated to resolving this issue to your satisfaction. Your satisfaction is our top priority, and we appreciate your patience as we work to make things right.
Thank you for bringing this to our attention and allowing us the opportunity to correct it.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hi Louis,
We sincerely apologize for the significant delay in your order. We understand how frustrating and inconvenient this has been, and we deeply regret not meeting your expectations.
We are relieved to see that your order has finally been delivered. However, we acknowledge that this resolution came far too late, and we are truly sorry for the inconvenience caused by this delay.
To make things right, we will be contacting you via email shortly to discuss an appropriate form of compensation for the trouble you have experienced. Your satisfaction is important to us, and we are committed to preventing such issues in the future.
Thank you for your patience and understanding. We appreciate your continued trust in us.
Regards,
-Goggles4u”