"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Good selection, recurved in timely manner, glasses last a long time."
"Awesome quality with affordable prices!"
"Ordered a month ago and still haven't received my glasses. Definitely don't think I'll use this company again."
"If I can do it most anyone can. Input the information required, sent it off then waited. Took a bit longer than I expected, but glasses came in the mail. Looks good and works wonderfully, for a good price. Now to see how they hold up.
"
"the whole checkout process took less than a minute super friendly prices "
"I was pleased with my new pair of glasses. This is my 3rd order from Goggles4u.
No problems so far."
"Thanks for making this possible and affordable "
“Hi Brian,
We wanted to take a moment to express our heartfelt gratitude for the kind words and positive feedback you recently shared about our service. Your feedback means the world to us, and we are thrilled to hear that you had a great experience with our company.
Your words are a testament to the hard work and dedication of our team. We are committed to providing the highest level of service, and it's incredibly rewarding to know that we have met your expectations. We take great pride in delivering exceptional service to our valued customers like you.
Once again, thank you for taking the time to share your positive feedback. We look forward to serving you again in the future and hope to exceed your expectations every time.
Regards,
-Goggles4u”
"Just wish you where able to follow up on your order more easily and tracking information "
"It was easy to navigate your website. Other places I’ve looked at were really confusing"
"Great so far. Hope glasses are as good as ordering process "
"I received my glasses approximately 3 weeks after ordering them. They are fine the quality but the bridge doesn't fit my nose properly and they sit too low for me to use correctly. Customer service is by email and very slow. Great glasses is the advantage for great price but unable to try on first and they don't seem to have any return policy. Recommend us based companies."
“Hello Paul,
It is not indeed good to hear about your satisfaction with the recent glasses order. Your satisfaction is our top priority, and we understand the frustration this situation may have caused you. We want to inform you that we offer an easy 15-Day Return Policy which is also mentioned on the website.
We will be reaching out to you via email shortly to provide further assistance and ensure that any outstanding issues are addressed promptly.
Thank you for your understanding and patience as we work to resolve this matter to your satisfaction.
Regards,
-Goggles4u”
"I found exactly what I wanted."
"not easy to navigate on web site
"
“Hi Bernie,
We sincerely apologize for the difficulties you experienced navigating our website. Your feedback is very important to us, and we have escalated this matter to the relevant team to investigate and improve our site's usability.
If you encounter any further issues, please do not hesitate to contact us in real time via our live chat or call for immediate assistance. We are here to help and ensure your experience with us is as smooth as possible.
Thank you for bringing this to our attention.
Regards,
-Goggles4u”
"My glasses were wonderful and fast shipping on time. "
"Easy to order, affordable, quality glasses! "
A rep from Goggles4u, Goggles4u, has responded:
“Hello Dexter,
We deeply regret the severe delay in the delivery of your recent order with us. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience this has caused.
We are pleased to inform you that your order is now in transit and should reach you shortly. To make amends for this delay, our support team will be reaching out to you via email to offer further assistance and compensation for your inconvenience.
Thank you for your understanding and patience in this matter. We truly value your business and are committed to improving our service to ensure this does not happen again.
Regards,
-Goggles4u”