"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Very good very fast delivery "
"Ordered progressive lenses. 3 times I've tried. All 3 are completely wrong. I'm done."
"difficult to navigate the site. had to continue reloading my search criteria each time i added glasses to my cart"
“Hi Taylor,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with our website. We understand how frustrating it can be when things don't work as expected, and we deeply regret any trouble this has caused you.
In situations like this, we encourage you to connect with our live support team via chat or phone for immediate assistance. Our team is always ready to help and ensure that your experience with us is as smooth as possible.
We are truly sorry for any inconvenience this issue may have caused and appreciate your patience and understanding as we work to improve our services.
Regards,
-Goggles4u”
" The online prescription eyeglasses provides me tons of Value and bang for my money & very convenient."
"Communication was awful. Shipping was twice as long as they said it would be. My glasses weren’t made right. And when I ask for help no one responds. "
“Hi Briana,
We sincerely apologize for the negative experience you’ve had. We understand that poor communication and delays can be frustrating. Our glasses are produced overseas to offer the best possible prices, and your order was placed with standard shipping, which typically takes 14-21 working days. We can see that your order was delivered in the expected timeframe on the 14th business day.
Additionally, We can see that our support team is already in contact with you regarding the issue with the prescription, and we are committed to resolving the issue with your glasses promptly. We apologize again for any inconvenience and appreciate your patience.
Regards,
-Goggles4u”
"I have ordered before from Gogglesforu on more then one occasion. I like the price, quality of product as well as the delivery time. I am very please and hope to be a lifetime customer."
"Let's wait until I get the glasses. "
"The glasses are fine except the frames are too large. I used the measurements given and they weren't correct. Overall though they work and were very affordable. "
"It was quick and easy to find what I was looking for."
"I am trying to get a replacement pair of glasses and have sent the additional $13. that was requested by you and have not heard anything back from you. "
“Hi William,
We apologize for the lack of communication regarding your replacement pair of glasses. We reached out to you via email on June 24th but unfortunately, we did not receive a response. We have contacted you again via email, and we kindly ask that you reply so we can resolve the issue promptly. Thank you for your patience and understanding.
Regards,
-Goggles4u”
"Very easy to order.Extreemly low prices.Great Deal!"
"My new glasses were too narrow for my face and were not comfortable. The prescription was correct, but the discomfort made them impossible to wear for any period of time longer than 2 minutes. They have allowed me to correct the frame size and I look forward to getting my replacement glasses. "
"Great product for a great price."
"Lucas was very patient and helpful. "
"This is the 3rd order I have placed with Goggles4U. The price is always right and they have pretty fast shipping"
A rep from Goggles4u, Goggles4u, has responded:
“Hi John,
We are truly sorry to hear about the difficulties you’ve experienced with your order. It’s disappointing to know that we haven’t met your expectations.
We are committed to resolving this matter and will be reaching out to you via email to find a solution. Your satisfaction is our top priority, and we appreciate your patience.
Thank you for bringing this to our attention.
Regards,
-Goggles4u”