"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"They did take 3 weeks to arrive, but they are just perfect for both prescription and quality. Ordering another pair as I scratch the first pair in a bicycle crash. Thankfully I had these and didn't ruin my expensive "name brand" glasses. I generally don't even wear those anymore. The light transition shading works very quickly from light to dark and back again. Better than others I've had in the past."
"Great glasses for the value and fast shipping "
"customer service very helpful"
"I am very satisfied with the service I highly recommend any one to try their services "
"Great experience over all….."
"Love the pair I received so ordering another pair, sunglasses this time."
"Ok. Good inexpensive frame ..............,"
"Fashion at a great price. This is my 4th pair. I keep coming back because of the quality and guarantee. "
"Each time I select go back and do many times
I'm repeating customer and each time I come t as same "
"We ordered once before and were pretty happy. First, they were way more affordable than at the eye Dr, and 2nd actually fit way better AND were overall more durable. And we didn't have to leave the house. So, yeah. Not bad!"
"The frame is quite loose. Should be delivered tight as it adjusts to the face when used."
"Heavily marketed discounts do not accurately or precisely indicate what you should expect your actual shopping experience will be. Broad statements such as "Flat 50% off + 21% Entire Order" do not clarify that this does not apply to the entire store inventory. Furthermore, as one browses the store inventory, it is not clear that some products classified as "rush" have any particular meaning, vs. those that are not "rush". There are no filters to help a shopper differentiate between the two. You find out only once you have the item(s) in your cart and do or do not see the discounts applied as expected, and then discuss the matter at length with service agents."
“Hi Charles,
We sincerely apologize for the confusion and inconvenience you experienced with our discount promotions. We understand how frustrating it can be when the discounts do not apply as expected.
Typically, the terms and conditions of our coupons are mentioned in the promotional emails and website banners. It's important to note that the same discounts usually do not apply to rush service orders. We do have a filter on the website to help differentiate between rush and regular items, which can be selected to separate the two categories.
Your feedback is valuable to us, and we have escalated this issue to the relevant team to improve our communication and website functionality. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Regards,
-Goggles4u”
"Great service cheap order again "
"I got everything I wanted - progressive, no line bifocals, additional treatment to the lenses, and a great price by finding a 59% discount coupon. "
"Have good prices and selection of glasses"
A rep from Goggles4u, Goggles4u, has responded:
“Hi Sumeet,
Thank you for your feedback. We apologize for the inconvenience you have encountered with your new frames. Unfortunately, we cannot amend the size of the frames, and the specific frame you selected is only available in one size. We recommend that customers choose frames according to their size requirements when placing an order to ensure a proper fit.
Nevertheless, we are committed to resolving this issue to your satisfaction. Our team will reach out to you shortly to discuss the best possible solution.
Thank you for your understanding and patience.
Regards,
-Goggles4u”