"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"very easy to navigate. Hope I will like the product."
"It was easy to shop, a lots of options to choose from."
"The glasses I've ordered aren't able to be worn while working. Even though I made sure I entered the prescription information correctly, the glasses received can't be worn. I won't order from G4U anymore. "
"Simple, fast and love the discounts "
"I gotta run! Next time I willp ut up more stuff!"
" June 8 email = 10 to 12 days. 12 days later, no glasses
What happened?"
"Love my new glasses from Goggles4u. Obviously, I was thrilled with the price and when they arrived I was satisfied with the look and style of the glasses. "
"frames were extremely thin and I can not get anyone to adjust them for me "
“Hi Wendy,
We deeply apologize for the negative experience you had with your recent purchase from us. This falls far short of the service we strive to provide. We have escalated the matter to the relevant department for a thorough investigation.
Our support team is already in contact with you, and we are committed to resolving this issue promptly and to your satisfaction. We regret any inconvenience this has caused and appreciate your patience as we work to make things right.
Regards,
-Goggles4u”
"As usual my spectacles arrived perfect. Very pleased "
"my order confirmation wasn't responding. Brian suggested reloading the browser page and it worked!"
"Phone customer service excellent"
"All fine, except lenses were Gray and I asked for Yellow or amber."
"I have not received my glasses yet. "
“Hi Jerry,
We are truly sorry for the delay with your recent order. We understand how frustrating it can be to wait longer than anticipated, and we deeply regret the inconvenience this has caused you.
Please know that your order was dispatched from our facility on time. However, there has been an unexpected delay with the postal service, which has affected its delivery.
We are currently addressing this issue with our shipping team to ensure your order is delivered to you as quickly as possible. We are also in constant communication with the postal service to expedite the resolution of this matter.
Thank you for your patience and understanding.
Regards,
-Goggles4u”
"I had a little delay for a wrong prescription but all the customer service reps (phone & email) got hand on it and re did my order to have my glasses ready in no time!"
"Made order, no way to track shipping no acknowledgement of being a customer totally bombarded with deals to beco.e a new customer but can't track glasses already ordered that now need to be returned because of a mistake in the prescription."
“Hi Barbara,
We sincerely apologize for the oversight in not providing you with the tracking number for your recent order. We understand how important it is to be able to track your shipment and the frustration this has caused and we have escalated this issue with the relevant team for further investigation.
We will be reaching out to you shortly via email to address the issue with the prescription in your glasses and to assist you with the return process.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hi Bruce,
We sincerely apologize for the frustration and inconvenience you experienced with the delivery time of your order. Our goal is to provide the best possible prices, which means our glasses are produced in overseas facilities, affecting our shipping times. We offer two shipping methods:
Standard shipping, which takes 14-21 business days.
Priority shipping, which takes 10-12 business days.
For your order, the standard shipping option was selected, and while it was delivered within the specified timeframe on the 12th business day, we understand that this may not have met your expectations. We deeply regret any inconvenience this has caused.
Please accept our heartfelt apologies. We are committed to improving our communication and service to ensure a better experience in the future. Thank you for your understanding and patience.
Best regards,
-Goggles4u”