"I received a defective amp and emailed and called for a RA.Ed in sales said send it back we will send you a new one. I sent it USPS confirmed.I never received a replacement, Finally Ed said it shipped. A month later I received replacement velcro strips for mounting it. I still do not have a replacement amp, I am out my time, my shipping and I cannont still get anyone to contact me about a replacement or refund.No one answers the phone, I leave messages. NO one will acknowledge my request. I bet if I wanted to buy a GPS, or stereo for my car they would contact me back. Very disappointed in this company.Be careful.I just want this to be over. I buy on e-bay and Amazon and never have had this much trouble in my life to get a resolution. Buyer BEWARE!!!!!!!!"
"On the 23rd of may I was told I would get my order on the 25th at the latest by Tina. After no change in shipping information by the 25th I was guaranteed the item would be delivered by the 27th of May at the latest by Tracy. I paid for UPS shipping, but my purchase was shipped USPS which Tina told me (after I paid) was much faster than UPS. When I posted negative feedback regarding the change in shipping and delays, Tracy sent e-mailed me explaining how the USPS tracking system was not like UPS. The e-mail made it seem like I was the one at fault because of the differences in tracking systems, but there wouldn't have been a problem if my order had been shipped UPS (like I paid for). They have refunded my shipping, but as of Saturday the 29th, I am still without my radio. Add in the holiday weekend and my order which I was told would be here on the 25th of May at the latest, will not get here until the 1st of June at the earliest.
Even with a refund of shipping, the waiting and run around I have been given has been very frustrating."
"I purchased a car alarm and sent it back with proof that they received it by UPS tracking. It's been 2 months now my money was refunded today. Record was lost but they still took care me.
Thenks!"
"I have bought multiple head rest monitors from gooddeals18.com, I had a couple of instances where I recieved monitors that powered on but would not show the picture. I would then contact customer service who was also very prompt about returning my phone calls. I started working with one customer service agent by the name of Eddie, who was more than helpful, understnading and caring about my concerns on getting the head rest replaced. He was even willing to reinburse me when I got a set of head rest relined in a different material and they did not work. Eddie went above and beyond the expectations of good, quality customer service, and it is because of this that I remain a loyal customer of gooddeals18.com All of my customer issues were resolved in a timely fashion and Eddie did everything in his power to keep me a happy customer. If there is anyone who is looking for car electronics, gooddeals18.com is the #1 place to go!"
"I received my order today for a motorcycle radio w/mirror-speakers. Open parts bags. Double hardware and radio antennas. No installation/assembly instructions. Missing hardware even with two bags of the stuff! No faceplate as shown on the operating instructions. If the operating instructions are correct(?!!?) then I received a small black metal box with 6 wires coming out of it and a 7.5" dia. x 9" long woofer with wiring that are not shown or explained in the operating instructions, and are supposed ti fit on a motorcycle?! I have hooked up many types of stereos over the years, and electronics can easily fry if assembled with no instructions. I will contact them to see what their response is. After reading some of these reviews, it may be interesting! "
"Be Careful don't get trapped!!! Definitely This is their STYLE.
When i opened the shipping box, i found out that the unit is a used flip down DVD,i don't even know what brand it is cuz there is no name on it.The DVD box is belongs to different unit with screen size 10.4", i ordered a 9.2". It is a terrible unit, the looks is so abusing with cracks, broken, scratches on the plastic housing at so many locations. The wires are cut short and dirty with black grease from the car ( so is the outside of the unit- my hands got dirty after holding it). It must be installed and used in someone cars previously for such a long time.
Please watch out for these guys, think twice before placing any order.
I would think for SURE they done this way in purpose and let me just accept it than have to go thru headaches returning for another unit or money refunded.
I'm contacting them now and hopefully can get a refund. I will post more on other websites about these guys and might have to get a dispute thru my credit card company if they giving me hard time.
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This is an Update Review (May 11,2010):
The next day after i posted the review above, Gooddeals contacted me and told me that they did credit the charge+shipping fee back into my credit card account and asked me to change the review accordingly that is their main concern.
They called me today and again asked me to change the review.
I then checked with my credit card co. and they confirmed that the fund is just already back into my account. I then sent the unit back to Gooddeals right after and the shipping cost me $20.66.
I mentioned to them about this charge that it should be on their side, they told me they would pay me the shipping charge only thru paypal account if i have one , which i don't. I requested them to write a cheque but they said that i might get a charge for US cheque ( i don't get this part???)
Well, losing $20.66 is not a hell of a lot compare to the full purchase so i'm satisfied enough with what they've done to me for now.
they seem to realize how important of having a good business reputation, i hope that they wouldn't be doing any more damage to it from now on and try to make it better instead."
"i bough a 250 watt motorcycle radio pack. I got it in about 5 days but 1 speaker was broken so I cought them on line (so called help) they sent me a new one after thes receved mine ( about 2 weeks)
then i installed it on my bike. the amp worked 1 time and never worked again . So I called them ,no one answered the phone so i left several phone calls and I cought them on line again ED said send it back & they would send me a new one . So about 2 weeks later I got another speaker
in the mail so I called them NO one would ever call me back. So cought them on line again Rebecca said she would take care of it that day about 5 days later I got another speaker , so now I have 4 speakers and NO amp /radio this has been going on sence jan 11 2010 and now its is may 4 and i dont have a amp/radio , NO ONE WILL CALL ME BACK OR E MAIL ME AFTER SEVERAL TRIES TO CONTACT THEM . HOW DO I GET MY AMP OR MY $120.00 BACK "
"i placed order for 2 sets of speakers ,i ask questions concerning quality if sepakers iwas told the shark speakers were metal and the pyle were plastic and both were in stock and would ship the same day. I paid with paypal . The order was split into 2 orders without letting me know what was going on . I recieved e-mail saying order shipped Today only 1/2 the order came .I have e-mailed and called several times without any return calls or e-mail. Got email friday afternoon saying it would ship next tuesday one week after i placed order. My fist order was not ina factory sealed carton it was in a white mail box no paper work of ant kind ,no warranty info.the speakers were plastic not metal as i was told by their sales staff prior to ordering.I am going to try them tommorrow to see how they sound.I hope i can edit this with a positive note. I will update and see how they correct this .I have still not been able to talk to anyone after my one and only call prior to ordering.I would like to have had my order like i was promised factory sealed cartons with all the paper work. 4-26-10 Talked with Eddie today he explained what happened and was very concerned ,Eddie made adjustments ,and i feel much better, I have placed another order as my trust has been restored.Ican say Gooddeals 18 will back up their products with out any problems.I will recoment this company after speaking with Eddie."
"Your products are the greatest and your prices are totally beyond beleafe."
"This was my first order from GoodDeals18.com. I am very satisfied with the purchase. The Shark 250w system with new 3.5" speakers was very highly recommended and deserved all the good reviews it has received. System came complete, was easy to install,and is high quality. I asked the Good Deals staff a couple of questions and they were very quick to answer them. Great product+Great customer service=Satisfied and returning customer!"
"This recent order was a residual order from a previous one. And as usual, GoodDeals18 did not disappoint. They are my # 1 favorite Amazon seller, and if I use any other site to buy from them, I am confident they'll be my favorite on there, too. "I "
"When I had n equipment problem, Gooddeals shipped out a replacement part quickly. Will buy again!!!"
"I have nothing but good to say about this company. They explain in detail all items and ship extremely fast. I have purchased numerous items from them now and everything has come as said and I have no problem whatsoever referring them as an excellent seller! I will continue to shop with them so long as they are around. A++ in my book! If you are looking for a good quality product at a VERY reasonable price please take a look at them you will not be disappointed!"
"I ordered the Shark 250W motorcycle stereo system for my son's 22nd birthday and was very pleasantly surprised at the high quality of the stereo unit for the unbelievably low price of just $131.99. My son said that the installation of the system couldn't have been easier, and the sound quality was also great. This is a very affordable option of adding sound to your bike without paying higher amounts for comparable (lower quality)stereo/speaker units that are on the market, and definitely a tremendous savings over purchasing a fairing mounted stereo system that can run about $2K! This stereo system is solid & so affordable that there is no reason not to get one for yourself."
"Very good seller with very good prices! My headrest monitors came in within a week (to Hawaii), and the rest of my order is coming through UPS in a few days. "