ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.21/5
Chance of future purchase:
4.28/5
Shipping & packaging:
4.17/5
Customer service:
3.82/5
Return/Replacement policy:
4.15/5

Verified
1/5

2023-02-09

Thieves and terrible service

"Thieves. I sent an email with my order because thier website is crap asking to make sure the words don't get cut off ... 3 weeks later they don't look at the email and send me cut off words. They only offer to do store credit so i try thier template and its terrible worthless crap and they now refuse to do a refund but have time to bicker in emails talking about they don't have time to issue a refund after I agreed on store credit. They are lucky I even tried again and there was no offer for full refund. Lying thieves. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-02-03

Cards were in time and perfect

"I received my business cards on time.. They were exactly what I was looking for and for a great price, thank you once again GotPrint.com.. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-02-01

They do not disappoint!

"Always have great service from them!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-02-01

Love it!

"Great customer service. We loved the banner!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-02-01

Fast and easy

"I was able to order and have it printed quickly and delivered to my client within day. Thank you."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-01-31

Business cards

"It was an easy, inexpensive way to buy business cards. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2023-01-31

Long shipping

"For the price and shipping cost it takes to long to receive
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-01-31

Always on Time

"Running a seasonal business I depend on GotPrint to furnish business cards for my staff. There is always a steady turnover and
I have been using their service for several years. They are inexpensive and very professional and detailed for a color glossy card.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-01-30

Great stuff

"I loved the shirt I got and the canvas print I almost screwed up on but the support team stopped it so I could actually get a good one and it came out really well"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-01-20

Get on time.

"Friendly system to design any types of business cards."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2023-01-18

Pricing is the ONLY reason to use them

"We are a non-profit so we are pinching pennies wherever we can. From uploading the file to obtaining paperwork for the sales tax exemption it was a nightmare. I was continuously shuffled from department to department and asked to enter my customer order# every time. When I finally obtained the tax exempt form they required I was told that it would not be available for this current order and may take days to be connected to my account. If the order exceeds $5,000 you must pay by wire transfer, cashiers check or agree to pay a 4% surcharge and then they will be happy to process it on your credit card. I am almost 2 weeks into this and still do not have the item in production. Don't use them if you are on a deadline- you will miss it! I am a volunteer and I have spent hours of my life that I will NEVER get back on hold. I have ONE positive- the CS agent Frank was as helpful as he could be given the constraints of his company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-01-25
A rep from GotPrint, GotPrint, has responded:

“Hello. We apologize, we are unable to find your order with the information provided. Please send a message with the order number so we can investigate this for you. Thank you”


Verified
5/5

2023-01-17

Very happy with my new cards

"I ordered new business cards to announce our recent move. The company was very professional and timely in their delivery of a quality product. Very satisfied."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2023-01-04

I don't knows what to say

"horrible, no solution, messed up my dream
"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2023-01-25
A rep from GotPrint, GotPrint, has responded:

“Hello. We are not showing any issues reported to us on any of the orders you have placed. If you have any issues, please submit an order issue via the website or contact our Customer Service department and we will be more then happy to assist you. Thank you”


Verified
5/5

2023-01-03

Designing a business card couldn't be easier

"I was very excited about creating a business card for a new jewelry business my daughter and I created. However, designing the card brought anxiety with it. The templets on GotPrint made it very easy, and I absolutely love the design. The card is simple, but elegant. Couldn't be happier."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-12-30

Business Cards

"The website was easy to use to place the order. The product arrived quickly and the quality was excellent."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process