"This review was requested by an automated email messenger and with it's persuasive reasons to write a review (eg. help others), I decided to submit one. So, here goes.

I may go with another company in the future. Their customer service just isn't quite there, literally. . .they don't answer emails. My last two went unanswered. The first involved a payment problem with an order. I fixed it by reordering with another credit card, but asked if I may use the same discount code I used before, or get a new one. I rarely have issues with online companies. I've only had a few problems in the past, centering on unanswered emails and inquiries after a purchase. Note the *after*. It seems this is the case with GotPrint.com.
For my last email, I asked if they could fix my second order (the one where my payment worked) from "full-color both sides" to "grayscale". My card is black and white on both sides, there is no color. The grayscale option worked prior to uploading the designed card. Once I uploaded it, the program would not allow the drop-down menu to work, and so I was stuck on the full-color option.
I explained in the email that this makes a difference on pricing and I would appreciate their customer service to fix this problem,
but. . . no answer {crickets chirping in the background}. It has been four days since my last email. Six days since the email before. Two business days is the standard for email replies. I've dealt with enough online companies that I'm pretty sure these don't intend to reply. (Unless, this review changes their minds.) That's just the few you'll find out there. Since I know most companies are better at replying, I believe I may move on to another. We'll see.

That said, I love their free sample kit. It was a huge help in deciding which paper grade to get. I want to like this company, but I can't not have communication. That makes it to where problems can't be solved, or issues cleared up.

Recommendation:
For those of you who live around Raleigh, N.C. there is a family-owned printing store (A Place To Copy, that's the store name), who answer emails and are wonderful with making sure the product printed is at the quality expected -- at no additional cost to the customer so far I've seen. I've seen this the few times I've been there, watching other customers that come in. One older woman even asked to have a poster-like photo reprinted darker. The clerk went back to the printers and did so right then. She was satisfied and paid.
You can definitely tell some of these customers are old timers, known by the staff. But, they treated me the same way (I, a stranger). First they print, then they show it to me, make sure I'm satisfied, and only then do I pay. Plus, their prices aren't that different from GotPrint. They may even be cheaper on some things.

Here is a copy of my emails, unedited except the blanks for privacy. These are my last two that both went unanswered so far.
First Email:
Hello,
I have received emails concerning an order problem. We have asked our credit card company to approve payment for the order, but it seems that hasn't worked. We will likely try ordering again using a different credit card.
Is there a way I could use the same 10% off promo code? Or perhaps you could send me another one? I would hate to lose that.

Sorry for the inconvenience. Thank you.
Sincerely, [blanked for review]
Order number: [blanked]

Second Email:
Hello,

I reordered the cards (new order #[blanked for review]). Please cancel the previous order where there was an error in payment. (Cancel order #[blanked])

I have one question about my new order:
Why was I not able to select the greyscale option? I was able to prior to loading the card design (which is black&white on both sides, no color), but the drop-down menu would not work and was stuck on the "full color both sides" option. It seemed to be programed to do so.
Since the color option costs a difference more and the product does not have color, fixing this would be much appreciated as helpful customer service. On the buyer's end of things I'm not able to fix it myself.

Truly, thank you in advance.
Kind regards, [blanked for review]"

"Ups saying they cannot deliver to my address."

"Haven't got my cards yet said 10 to 14 days been like 3 weeks "

"I received my first-time order and was not very pleased with it. GotPrint was
willing to make it better. The fact that they were so agreeable about doing this
and that my order was still readable; I decided to keep my cards. GotPrint
treated me very well. I will order from them again."

"My cards arrived in a timely fashion. The quality exceeded my expectations heavy stock and well saturated color. I would use this company again as their cost is low and value high!"

"Exactly as I hoped for from this experience."

"I went back and forth with this company for nearly two weeks on my raised foil business card. I hired a professional graphic designer who followed their instructions on their website. They sent error messages back 5 times. Each time they would alternate what the apparent problem was. Three of the times it was that the bleed wasn't large enough. We used their templates and verified numerous times that the bleed was accurate. So we made an even larger bleed. That still didn't meet their requirements. I thought maybe it was an error with their system, so I sent FIVE options through email. Still not good enough. So they cancelled my order. They proceeded to call me to tell me that it was still an issue on my end and that someone from their senior staff looked and agrees. Well I just submitted the files with a new company and it was immediately approved and accepted within hours. So this issue has nothing to do with the files on my end. And based on their BBB reviews (numerous other complaints on their from other customers with same issues), I am not the only person who has had this same experience in the last week alone."

"quick service. good product."

"GotPrint always provides me with a quality product."

"They did an excellent job my cards look very nice"

"Fantastic job with club flyers and roll labels. Much appreciation!
"

"I always have great outcomes with GotPrint! Thank you!"

"GotPrint used to be my go-to printer. They were fast, excellent quality, and if I paid for next day shipping, I recieved my product within 5-7 days.
My last few orders have taken SO LONG to for them to get them out the door. Understandably, every company is looking for staff...but it's ridiculous that it takes over two weeks to print a few postcards.
If you use them, order 3 weeks out to be sure it arrives!"

"Once the picture file was accepted the process was very fast. The final product was exactly what we were looking for. We are very pleased."

"They are fast and the material always comes out great! We are about to order our April Cards! "