"GotPrint's service deserves a NEGATIVE 5-Stars. I placed my order and for over a week their site showed that it was being printed (small order of business cards). I contacted customer service who blamed it all on short staffing. One week after that, I contacted them again as it was STILL being shown as being printed — BS. Literally 2-minutes after ending our 'chat,' I received notice that my order was being shipped — BS. They only created a shipping order, it still hadn't shipped! I finally received this simple order fully 3-weeks after I had placed the order. GotPrint is simply full of excuses. I had done business with them several years ago. Back then they delivered quickly. I'd very likely still be waiting for my order had I not contacted and complained about their service dropping off a cliff. Don't set yourself up for failure — shop elsewhere!
"
"I was excited to get my new business card order, however, when it did arrive the quality was horrible. The quality was off, color and pictures were washed out."
“Hello Tina, We are sorry that you are not happy with the cards that you received. On reviewing your order, we are not showing that you have let us know about the issue so we can investigate. We have submitted an issue with our Quality Control department & we would ask that you send a group shot of 5 to 10 of the cards so we can see the issue. Please attach them to an email to info@gotprint.com with your order number in the subject line and the issue in the body of the email. Thank you”
"I had high hopes for gotprint, but my hopes were dashed after they wasted a week. After 2 reuploads plus a phone call in for each to verify what changes were being asked for and my submission to proceed with the order, there was a 3rd request for a reupload a week after the order was submitted (and just 2 days from expected delivery). That means, they would have still been processing 3-5 additional days (assuming they got it right) and then the shipping (which I paid extra for since I needed quicker turnaround) would have still needed to take place. Thankfully gotprint didn't charge me for the order. They still cost me a week of wasted time, and prevented us from reaching deadlines. "
“Hello Erica. Your order was placed 4/14 and on that same day we sent you an email to advise that your files were not set up correctly and were low resolution and asked you to reupload new files. you then sent new files on 4/15, with the same issues and we asked you to reupload again. You called our Customer service department on 4/15 and you let us know that you wanted to print the files as they were and we asked you to send an email to confirm or select the option through your account. You then called us back on 4/19 to cancel the order, which we did. The reason we asked to send new files is that the way you had them may not have printed well and we want you to have the best product possible. We also do not charge orders until they are ready to go into print. Thank you”
"The staff took the time to make sure everything is taken care of."
"first time using and will definitely again !!"
"I had terrible experience with other printing companies to do a simple print of business cards. These are high quality, they arrive on time and not expensive. I love ordering through GotPrint."
"Quick shipping and quality prints."
"Ordered business cards that turned out just as great as the first order!"
"This is my second time using Gotprint and both times my product looked amazing and it came pretty quickly for an extremely affordable price!"
"I have nothing good or nice to say. It as a disaster from the beginning and I still did not receive what I purchased. The customer service was one of the worst I ever dealt with. Was very disappointed and frustrated. "
“Hello,
It appears your order was delivered yesterday by UPS, if you did not receive your package please start a lost claim on our website in order to contact UPS and help locate your package.
Thank you!”
"Good service. I will buy from them again."
"This review was requested by an automated email messenger and with it's persuasive reasons to write a review (eg. help others), I decided to submit one. So, here goes.
I may go with another company in the future. Their customer service just isn't quite there, literally. . .they don't answer emails. My last two went unanswered. The first involved a payment problem with an order. I fixed it by reordering with another credit card, but asked if I may use the same discount code I used before, or get a new one. I rarely have issues with online companies. I've only had a few problems in the past, centering on unanswered emails and inquiries after a purchase. Note the *after*. It seems this is the case with GotPrint.com.
For my last email, I asked if they could fix my second order (the one where my payment worked) from "full-color both sides" to "grayscale". My card is black and white on both sides, there is no color. The grayscale option worked prior to uploading the designed card. Once I uploaded it, the program would not allow the drop-down menu to work, and so I was stuck on the full-color option.
I explained in the email that this makes a difference on pricing and I would appreciate their customer service to fix this problem,
but. . . no answer {crickets chirping in the background}. It has been four days since my last email. Six days since the email before. Two business days is the standard for email replies. I've dealt with enough online companies that I'm pretty sure these don't intend to reply. (Unless, this review changes their minds.) That's just the few you'll find out there. Since I know most companies are better at replying, I believe I may move on to another. We'll see.
That said, I love their free sample kit. It was a huge help in deciding which paper grade to get. I want to like this company, but I can't not have communication. That makes it to where problems can't be solved, or issues cleared up.
Recommendation:
For those of you who live around Raleigh, N.C. there is a family-owned printing store (A Place To Copy, that's the store name), who answer emails and are wonderful with making sure the product printed is at the quality expected -- at no additional cost to the customer so far I've seen. I've seen this the few times I've been there, watching other customers that come in. One older woman even asked to have a poster-like photo reprinted darker. The clerk went back to the printers and did so right then. She was satisfied and paid.
You can definitely tell some of these customers are old timers, known by the staff. But, they treated me the same way (I, a stranger). First they print, then they show it to me, make sure I'm satisfied, and only then do I pay. Plus, their prices aren't that different from GotPrint. They may even be cheaper on some things.
Here is a copy of my emails, unedited except the blanks for privacy. These are my last two that both went unanswered so far.
First Email:
Hello,
I have received emails concerning an order problem. We have asked our credit card company to approve payment for the order, but it seems that hasn't worked. We will likely try ordering again using a different credit card.
Is there a way I could use the same 10% off promo code? Or perhaps you could send me another one? I would hate to lose that.
Sorry for the inconvenience. Thank you.
Sincerely, [blanked for review]
Order number: [blanked]
Second Email:
Hello,
I reordered the cards (new order #[blanked for review]). Please cancel the previous order where there was an error in payment. (Cancel order #[blanked])
I have one question about my new order:
Why was I not able to select the greyscale option? I was able to prior to loading the card design (which is black&white on both sides, no color), but the drop-down menu would not work and was stuck on the "full color both sides" option. It seemed to be programed to do so.
Since the color option costs a difference more and the product does not have color, fixing this would be much appreciated as helpful customer service. On the buyer's end of things I'm not able to fix it myself.
Truly, thank you in advance.
Kind regards, [blanked for review]"
“Hello,
We reviewed your orders and see the email requesting the cancellation, our email team processed the cancellation and sent an email confirming the order was canceled but failed to respond to the second part of that email, I apologize for this.
The color options are selected prior to starting the design of the business cards, once the design is started the color options are "locked" in place. This can be edited afterwards but you would need to fill out a new order form, open the online designer, and click on File to access the previous designs.
I do see a discount code was applied to the new order was placed and I went ahead and sent a request to accounting to provide an additional discount for this inconvenience.
Thank you for letting us know about this issue, we are working on training and hiring new team members to help avoid these issues from coming up again.
Thank you!”
"Ups saying they cannot deliver to my address."
“Hello,
It looks like UPS attempted to deliver the product but they were unable to, it is now in the process of being returned to us, as soon as we have the item back at our facility we will notify you via email.
Thank you!”
"Haven't got my cards yet said 10 to 14 days been like 3 weeks "
“Hello,
We reviewed the tracking number provided and your order is on it's way! Tracking shows this should be delivered tomorrow before the end of the day.
Thank you!”
"I received my first-time order and was not very pleased with it. GotPrint was
willing to make it better. The fact that they were so agreeable about doing this
and that my order was still readable; I decided to keep my cards. GotPrint
treated me very well. I will order from them again."
A rep from GotPrint, GotPrint, has responded:
“Thank you for your review. Your order had a production time of 6-9 business days, which was on the order page as well as in the confirmation email sent once the order was placed. The order was placed 3/30, started production 3/31 and shipped 4/12, the 9th business day. The shipping method selected was Economy Shipping, which can take 7-14 business days to be received. The courier does not normally update the tracking information for Economy Shipping until about 5 days after the shipping label was created and was delivered 4/19. Thank you”