"Thank you for your assistance with my print order matter. I appreciate the extra steps taken to help me resolve my error. "
"Cards were thin and flaccid and had print errors on nearly every card. 100% won't order GotPrint again. "
"Love it! Good quality items!"
"Timely and great quality at a reasonable price."
"The business cards look amazing! Very nice quality. "
"Easy to use website, great design templates and a terrific final product delivered!"
"Ordered 500 cards and came in messed up. Put in a complaint ticket but heard nothing back. "
“Hello. Our Quality Control department has sent you an email regarding this order, if you haven't received it, please check your spam or junk folder. If you have any further questions, please contact Customer Service. Thank you”
"Reliable. I have used their services several times and I am very pleased with their with their products. "
"The product was fine, thank you, but I ran into a problem when I learned shipping to FPO/APO/DPO (military/diplomatic) wasn't available, even though they are considered US addresses. Frustrating, okay, but I had it shipped to a friend who then shipped it to me. But I also had a difficult time paying because the system doesn't accept the address of a credit card with an AE/AA/AP state. I had pause the order and call from overseas to give my credit card payment info over the phone. Please make military addresses at least acceptable in your system."
“Hello. We are currently looking into what options we can provide for shipping to FPO/APO & DPO addresses and are hoping to have an update soon, Thank you”
"I ordered bookmarks for my granddaughter's graduation party & was impressed with the quality. The end product matched the template they provide & the artwork fit perfectly. I'll be ordering from here again."
"Cannot beat the price or the quality! Thank you! I am a very satisfied customer"
"I spoke with a representative and they provided information on the guidelines for creating my business cards! "
"I've consistently used gotprint/printograph for the past 15 years. They are one of the least expensive and highest quality vendors out there. The printing would be an easy 4 or 5 stars but the customer service is atrocious. I understand they have a ton of customers but I guarantee you Amazon has 100x more, there is no excuse for this subpar service. Especially for longtime customers that spend tens of thousands of dollars a year. And covid only served to magnify their garbage service, now even less people are working so orders can take 2-12 business days plus shipping. We just had an order take over 4 weeks to be delivered, while the maximum advertised turnaround time is within 2 weeks including shipping. They apologize but no comp, no coupons, nothing. Results will vary, good luck."
“Hello, we are sorry that you have not received the service you should. If you could provide us with an order number, we can look into this for you. Thank you”
"I am not satisfy with the quality of the cards. The quality of the colors and design are not as described on the website. However, you get what you pay for. The pricing for this was fair. Also, the shipping took a little long. "
“Hello. We are sorry that the cards did not come out as you expected. Please submit an Order Issue regarding the issue, this can be done by logging into your account and going to My Account, then My Orders and clicking on the order number. You would then select "Create an order issue" and complete the requested information. With regards to the shipping, this order had Economy Shipping selected, which can take 7-14 business days, we do have faster shipping options available on the website. Thank you”
"VERY GOOD SERVICE AND PROMPT DELIVERY"
A rep from GotPrint, GotPrint, has responded:
“Hello. We are not showing any record that you have reached out to us about this issue, please log into your account and go to My Account, then My Orders and click on the order number. Once you have done that, you can create an order issue and the issue will be reviewed by our Quality Control department will be in contact with you via email. Thank you”