"Never received product. Resolution was sending out reprint. No compensation whatsoever. "
"I have ordered thousabds of dollars worth of perfume labels, all for the most part acceptable. However, the last order of $1200 and thousands of labels were awful!! We emailed and emailed for several weeks and not a soul would answer our quality issue. Then finally, one day about 10 weeks after we received the order, someone responded. To no avail, they would not guarantee their work. They did offer a $10 credit, but when over the past few years a customer purchased thousands of dollars worth of goods, you'd expect a small amount of courtesy and a reprinting of the goods. Instead they just offered a slap in the face. This small perfume company is moving their business to another printing company. And when my company starts doing millions in sales, and has a corner of the market, Got Print can pucker up and pick a cheek! See ya suckers!"
“Hello,
We have reviewed your order, it looks like the order shipped out in April and a ticket reporting the issue was placed on July 7th, our Quality Control team responded asking for additional photos of the incorrect prints on July 9th, and later offered a $10 store credit. Borders are not recommended due to cutting shifts. GotPrint.com reserves a 1/16 cut shift tolerance which is industry standard. We understand this is not how you intended to receive the product, and we have initiated a new ticket asking for Quality to review once more and reconsider their offer. We will be reaching out to you via email.
Thank you.”
"Worst service and turnaround time.
Waiting for a reply for my 2nd reprint request for the same line across my 1000 envelopes. So far I have 2000 unprofessional looking envelopes.
Reply was supposed to be 1-2 days on the reprint request. This is day 9. "
“Hello,
We apologize on the delayed responses from our Quality Control team, unfortunately we are short staffed in that department but we are working on responding to all Quality Control Tickets as soon as possible. After further inspection of the files it appears that the lines visible on the final prints were part of the originally submitted files. We are working with our Quality Control team to review the store credit they have offered and we have asked that they consider increasing their offer. Our Quality Control team will reach out to you via email. Please contact Customer Service if you have any additional questions.
Thank you.”
"My nonprofit ordered postcards from GotPrint and they are beautiful and very affordable. We're looking forward to using them to thank our donors with some beautiful photographs. "
"Exactly what i was looking for with quality service. "
"The ordering process is always seamless. I've shopped around and the prices can't be beat!"
"Great quality and delivery! Always a great experience with GotPrint."
"GotPrint has offered me a great service for some time now. I have nothing but satisfaction and recognition of a great service with the quality of products I have purchased as expected! I will continue utilizing GotPrint services and products for all my business."
"The quality and pricing are the best I've seen. If I had to make a critique it would be...They could print and ship faster but that's just being picky. Very happy with GotPrint. - Frank Vingiano
"
"Always fast and quality work"
"Since my partner and I wanted to incorporate our logo in our business cards, I tackled the entire design myself. It was surprisingly simple to do, though it took me a while to master the finer points of manipulating the field placement. (That's my own lack of skill!) The end result was lovely! We are both pleased with our cards, and I have recommended GotPrint on Facebook to my entire writing "Tribe", which is over 1000 strong at this point! I know of at least 2 people who planned on ordering immediately from you. Keep those prices affordable for all of us struggling writers, and you'll have loyal customers for years to come!
Production was fast and shipping time was reasonable. All in all, a wonderful experience!"
"The design software is good"
"The cards look great and we definitely got our money's worth for this, the card designer was extremely user friendly. The shipping was terrible, taking nearly two full weeks for the cards to get here. Then when they arrived, they were all loose in a skinny box where they were all just shaking around. In my previous experience with multiple other companies, they usually double package to protect the cards from being damaged during the shipping process. Since they did not do this at GotPrint, the first 250 of my cards were ruined, edges were all scuffed up and torn and we had to throw away a quarter of the cards that I paid for."
“Hello,
Thank you for your feedback, at the moment we are experiencing extended production times, we apologize for any inconvenience. We have started a damage claim for your order and sent you a follow up email, we believe this may have been damaged in transit. Please reply to the email we have sent with the requested information.
Thank you.”
"I reordered my business cards, and just previewed the template before my reorder. When I got my cards it was a cheaper stock from my initial order. I called customer service twice and both reps told me I didn’t reorder. In the end I ordered more cards in the correct stock but I know what I did initially, and they didn’t budge on customer service AT ALL. It’s the principle NOT $37 there is a such thing as glitches. "
“Hi Tony,
We apologize for the issues you have experienced while ordering your business cards. It looks like this was ordered through the saved designs option and not the order form for a reorder. I see this was reviewed by quality and we were able to provide a store credit, I went ahead and submit a follow up ticket to see if we can offer any additional compensation.
Thank you!”
"My friend who uses Gotprint, highly recommended them to me. My experience is Gotprint is totally commendable. I’ve added a second order and I’m sure of a excellent follow through. I’ll be recommending Gotprint!!"
A rep from GotPrint, GotPrint, has responded:
“Hello,
We have reviewed your order and it appears that your order was lost in transit by the carrier. We apologize for this issue and we have already submitted the request to have this reprinted ASAP for you. I have submitted a request for additional compensation and all updates on this will be sent to you via email.
Thank you.”