"Ordering very simple and easy and well organized. Only problem we had is we believe 1 out of 5 boxes were dropped by UPS, cards we dirty and not in order as other boxes and that 1 box was delivered the day after we received the first 4 boxes. "
"The only thing that could potentially remedy my terrible experience would be a chat option, or have someone call me that is not a computer. They kept sending the same email over and over. It did include info to help me remedy the problem, but I needed more help. In short I uploaded the same file to vistaprint, clicked a couple buttons, and it arrived 5 days later. Why would I ever use them again? I don't have that kind of time. "
"Superior service! Superior products!"
"Several attempts to get the product in correct color format. Your staff was very helpful"
"Customer service, quality, tech questions-always wonderful! "
"Easy to navigate and order"
"Great quality paper, very helpful staff and very well packed and shipped.
Thank you!"
"File upload process was painful. Customer service was useless. Still haven’t gotten our order. Not willing to Compensate any money for a 4K+ order. Will never use again unless we get a big discount for all the trouble. "
“Hello, thank you for your feedback. We have reviewed your order and spoke with our CS Manager, but we are a bit confused as to what the issue is. You spoke with us on the 12th and let us know you were having an issue while placing your order. It was not clarified what the issue was, however, the following day a CS Manager reached out to you and let you know we would be able to apply a courtesy credit towards your most recent orders since all orders went through without a problem. Since you declined this offer, there is not much else that can be done. GP has done what we can on our end to help in anyway we can. If you would like further assistance, please call our customer service team. Thank you”
"Easy to order
Quick print
The print was good
The card stock sounded good but fairly thin"
“Hi Lewis! Thank you so much for your feedback. We're so happy to hear you found our ordering experience pleasant and user friendly! We have reviewed your order and noticed that the Recycled 100lb dull Cover with Matte finish, was selected. Please keep in mind that we do carry heavier stocks, such as the 14pt or 16pt. Please feel free to visit our website or contact our customer service team to review your options. Thank you”
"Customer service was very"
"The pricing and quality is good, but that's where it ends. GP delivers an underwhelming customer experience and their reliability is poor. If ALL that matters to you is affordable pricing, they are decent to work with. If you need a printer you can depend on, avoid GP at all costs. They don't really care about you. Their website UX is straight out of 1998 and I always question the integrity of a company who has their Facebook reviews turned off. That speaks volumes. It's apparent that most of the glowing reviews here on RR are fluff. I've placed dozens of orders with this company over the years, so I know full well how they operate. They do a decent job until they let you down, and how a company recovers from a mishap says everything about them. The last time I had a bad experience with GP should have been my last, but I guess I must learn things the hard way. I hope this review helps someone out there!"
“Hello, thank you so much for your feedback. We apologize for any inconvenience in which you may have experienced, and are terribly sorry to hear you feel this way. Here at Gotprint, we take pride in the quality of print in which we offer as well as in our exceptional customer service skills. Like all companies, unforeseen issues are bound to happen, even though we take every possible measure to avoid such issues. We are proud to say that we stand by our quality as well as our customer satisfaction and do not take your experience lightly. We regularly make updates on our website, in hopes that it is as user friendly and up to date, as possible. We have reviewed your account and are well aware of the delay in printing in which has occurred. We take full responsibility of this inconvenience and have offered to refund the rush charges in case you wanted to keep the order, as well as a Full Refund, in case you no longer wanted to keep the order. We have since, received your "Full Refund" request, therefore, our quality control team is carefully reviewing the quality control ticket in which was submitted, and will be contacting you shortly with further update on this account. Once again, we sincerely apologize for any inconvenience you may have experienced, we value you as a customer and are hoping to continue doing business with you in the future. Please do not hesitate to contact our customer service team if you have any further questions or concerns. Thank you”
"In the past we have used them and they have consistently good. Now we printed the same order every year and this year the cuts and print is worse. And the paper quality.
We ordered 10,000 tickets and spent about $1200. We have done these tickets for over 3 years. This year the paper quality and also the print was off. Not only that but the cuts was all wacky. We sent them copies and told them we were in a rush and on a deadline but they just did not seem to care. We even have emails from them that they admit the cuts and quality was poor. Keep in min we rush shipped everything to them and they were just sitting on. We ended up still not getting anywhere with them and decided to go with another printer since we had not enough time . And they still charged us for $1200 for the original print of tickets that is useless since we do not send substandard work to clients. They are cheap but service and quality is becoming cheap so beware. "
“Hello, thank you so much for your feedback. We apologize for any inconvenience in which you have experienced. We have reviewed your account and noticed that our Quality Control team did offer a free reprint on all of the tickets that, in each set, that had a slight cutting shift. As that offer was declined, we did offer a full refund on the printing cost, once the product was returned. Please be sure to check your email and respond to our latest notification, as we are eagerly awaiting your reply. We appreciate your business and are currently working hard on a solution that would remedy this situation. Please feel free to contact our customer service team if you have any questions. Thank you”
"Great service, quality, always
"
"Well first of all, I was charged more for my cards then the previous time, and I was actually promised less on my next; then it took forever to get the cards that one: came, with the back of the card not in blue background like the previous run, which I liked: next, it took a lot longer to get them from your company but, hey I have them now but, I got to admit I was a little surprised at my experience this time, after being so pleased the previous."
“Hello, thank you so much for your feedback. Please be advised that we have reviewed your order as well as the pricing and you were not overcharged. The cost for paper has increased nationwide and across all our vendors. Every printer out there is affected so you should expect to see higher prices anywhere you look. Even with our price increases, though, we still have some of the lowest prices in the industry and we still offer the highest quality of any of our competitors. We have also reviewed the production time and have concluded that this order took 4 out of the possible 5, business days to print. Please feel free to visit our turnaround times link available on our website, for product time frames. We also noticed that the "Economy" shipping was selected. Please keep in mind that this shipping method can take 7-14 business days to arrive, once the product has completed printing. For future reference, please consider selecting an expedited shipping method, in case you would like to have the product arrive much faster. Please contact our customer service team if you ever have any questions. Thank you”
"Often you hear the phrase 'you get what you pay for'. With Got Print, you get so much more. "
A rep from GotPrint, GotPrint, has responded:
“Hi Rickey! Thank you so much for your feedback. We deeply apologize for any inconvenience in which you may have experienced, throughout your order process. We have reviewed your order and noticed that your files did have a number of issues, including incorrect dimensions, incorrect color mode, and very low resolution. Unfortunately, your files were coming in with 72dpi, in RGB. Please keep in mind that as a 4-color press, all of our printing is done in CMYK. Had we printed your files as they came in, there would have been a color shift once our system converted the colors to CMYK. Also, the resolution must be at 150dpi, in order for it to print up to our standards. Unfortunately, we did not receive a response to the last email notification sent from our processing team, so our customer service team did attempt to reach out, to the telephone provided on the order form. Unfortunately, as we were unable to reach you, a detailed voicemail was left in hopes that you would call us back. Please be advised that we have yet to hear from you on how you would like to proceed with this order. Please be sure to review your email notifications, or voicemail, as we have attempted to contact you numerous times. Your order current order is still on "Waiting for Files", so please be sure to reach out to us so that we can better assist you in moving forward with your order. We are eagerly awaiting your response. Thank you ”