"Very easy to navigate, search for products and checkout was effortless."

"I work for a large company. I am not authorized to make purchases. I only shop and place orders through our purchasing agent. I have found your online catalog to be an excellent resource. shop for a variety of items from all different departments. I have relied on your chat window and it has always helped me locate what I need to order. Thank you"

"Your customer service people could not have been nicer nor more helpful."

"overall good ... better than most."

"This was my first time. It was an easy process. I believe as time goes by (after I populate my shopping list), it will get even easier."

"Need more information about some products, for example in ultrasonics tools more detail about applications"

"Fine but the survey is much too long..."

"It is fine. easy to pick and order the right product"

"the only reason I order from grainger is because I have to because my company makes me. I am an experienced web browser on the grainger site and a lot of the grainger item number I have written in my book, if it weren't for this I would have a hard time migrating this ignorant web site. it is very difficult for someone to find what they need by using the search bar."

"Your website is very difficult to narrow down to the exact product I am looking for."

"Site was easy to navigate and to register. Appreciate the ability to enter default payment info and default shipping address info."

"Very easy to find parts by typing in description, but sometimes you have to know how they're categorized by title."

"Very convenient, information generally good. Don't always list all of the info the techs ask for (this is probably an unrealistic expectation by my techs. :-)) Pictures don't always show all of the tiny numbers on the parts (fuses, other electrical parts). Very good site overall."

"Missing some pictures, but overall a positive experience."

"Over pretty good. Wish there were multiple view of products, especially zoomed in views, however, other than that, it works & works well."