"After taking some time looking for an item, I used the CHAT service and was helped very quickly."

"OK. My only complaints are price and word search/terminology. AS a company focused mainly on Maintenance/Construction, you don't seem to use trade names for things. Makes it difficult to search for something by its common name."

"The site is relatively easy to navigate but sometimes slow to load. It could be the site or our connection."

"The particular part I ordered did not have a picture, I can not be sure it is correct until it shows up."

"Very easy to navigate and forward information to my husband who will make the final decision."

"Price always seems high, many times it is higher than the list price and/or price if bought direct."

"The website is great but your survey is too intense and way too many questions"

"Most of the time the site is fantastic when I have an exact Grainger part number or detailed part description. Sometimes when I enter the manufacturer part or item number into the search field, it pulls up a completely unrelated item that might have a Grainger part number or a similar number somewhere in it's description. Site could be a little more interactive."

"As typical your over priced but have just about everything available. Often I find that many items don't have a view of important things that I would be concerned about with a product. Things such as picturing the connectors on security cameras and a search based on those connections. Just things like that in general. For a basic purchases no issues but anything technical there always seems to be a lack of some valuable piece of information."

"get rid of the chat window and survey window, I do not like having to stop and close windows I do not need"

"Poorly organized website to register."

"Was unsure of the shipping my account was eligible for, called the 800 number and problem was taken care of and associate took order for me. Very helpful."

"I am more likely to come back now that I have used the site than I was before this visit."

"Excellent company and website"

"Love the site always very helpful."