"I was looking for a previously purchased product that is no longer available. I then went to compare what is available but the size units were not the same. The units involved were microns vs mils. I am not sure if they are the same unit or not. one cannot compare if you have apples and oranges."

"The online chat was important. Without that I would not have been able to make the purchase."

"The website was great and I liked the fact that it also suggested other items related to what I was looking at."

"Confused but not unable to find what I wanted"

"I was frustrated with what was wrong with my account info and how to correct it."

"The Grainger site was easy to use. I found what I needed, and was able to request information. Exactly what I wanted."

"Good product selection of major brands & carry Made in USA manufacturers. Like country of origin US search."

"SATISFYING TO FIND THE PRODUCTS I AM LOOKING FOR AND ABLE TO PURCHASE THEM AT A REASONABLE PRICE."

"Enjoyed the chat feature. Pam explained that she could order the piece for me, but I chose to continue myself looking for the part and ordering it from an authorized dealer and having it delivered to my home."

"viewed items needed got pricing going to putrequisition for P.O.TO purchase material"

"I was interested in ordering today, but I registered for an account today. I ran company in California dealing in apartment maintenance and managing them. I use to have accounts with you guys at multiple companies that I ran for other people. I have my own businesses now and I was registering for an account with you guys today."

"So many products but less information for each."

"Grainger has the best system for on line ordering bar none."

"I was amazed how easy it was to narrow the search to exactly what I needed. I was replacing casters that wore out too quickly and wanted some made from a different material. Being able to specify not only the size and type of caster needed but also the wheel material made my job easy."

"Grainger site was easy to navigate. Survey not so much."