"I USED TO ORDER FROM MY SALES PERSON. NOW MY NEW SALES PERSON WANTS ME TO DO EVERYTHING ONLINE. I DON'T GET MY PRODUCT AS QUICKLY AND WHY DO I EVEN NEED HIM?"

"Grainger provides a consistently great service."

"overall good experience, fast ordering."

"Pop up about purchasing from Grainger comes up ever few minutes and is annoying. It blocks the page. This happened the other day as well."

"Found that purchasing on the site was confusing. What the heck is nickname on the billing portion? It should just be what is on the charge card. And why is there no option for billing us--we are a city government."

"This is a DIY project. I do not know enough to know the dia. thread count of male and female 1/4 & 5/16 plumbing copression fittings. I need to bring my fittings with dia. and thread counts to Cinti. OH store. You are now, and have been, my last resort source."

"I wasn't looking forward to the experience, because a few years ago the search function was terrible, infuriating, and the different departments in my company all had different account- a mess. Now the website is much, much easier to use and our account is streamlined while maintaining separate paths for managers. Great job!"

"very professionally done, but actually overdone in a couple of small but critically important ways which caused me to need MUCH more time to find the right product than is necessary."

"Lots of products at great prices and quick availability"

"used paper 407 catalog to find products, used webpage to double check photo of items was correct, i realized via the photos that i was ordering the wrong items (solid wire vs stranded wire)"

"not so great next time u wont have product"

"Freight charges are a little steep"

"info I needed was available by phone"

"As always, easy to find what I need and order"

"It was good but I was hoping to find more detailed information on some of the lock out tag out devices to make sure I will be ordering exactly what is needed."