"This survey is EXTREMELY LONG. I almost quit about 5 questions ago due to the length of time it is requiring me to complete. Too many expanding questions."

"Awesome experience. Wide range of useful business related products."

"Background information for my problem (remote temperature measurments) were very interesting and there was also info I did not have. It will help me to decide which tool I need."

"The website was well organized and helpful."

"I am searching for a flashlight and there is no option to narrow my search using lumens. Also, I only plan to utilize Grainger.com in the next 30 days because my organization has open P.O.'s open year-round. Also we go through a government account manager."

"Good experience, just not enough info in the particular product that I was looking for."

"Prices very high I managed an account with you for years buying aircraft hardware and stuff before retiring from the Air Force. Now that its my wallet paying I find you very high."

"I found exactly what i was looking for. It was just too expensive."

"I was concerned at first that Grainger only sold to businesses, but I found in the terms it also sold to individuals (required company name at checkout)."

"The experience is very good. Very easy to find what I'm looking for and the information of any item is very complete and useful."

"the best site for tower climbing products that i visited - was very informative"

"My greatest challeng with your site was that I was uncertain what product would meet my needs. I was browsing to see what solutions are already out there for my problem. As I surfed around, I came to a better understanding of what I need, but it was the long way around, as they say. to improve my expereince you could offer a Visual pnorama of options based on my search words and I could then drill down on the image that seemed closest to my need. This kind of option was not available, so I am recommending it to you. I was looking for a latching solution for some heavy garage doors that I custom built to be similar to a bifold closet door. I was thinking I wanted a draw latch but the weight of the doors disqualified the solutions that are already out there. I will probably use three chain latches and a keyed swivel cam solution."

"I save time over visiting the store a few miles from our office. historically, the people at the counter there are a little deficient and I spend 30 minutes longer than should be necessary. But it is decent of Grainger to hire and keep those employees. Unfortunately, they are the reason I avoid visiting the Grainger store."

"Staff is very willing to share knowledge in a patient and helpful way."

"I enjoyed my experience because i got the best price for the product I bought."