"Good but frustrating. I found my product by entering its # 33TW22 - but wanted to view the product family and got not found I tried the Brand name FlexTech and again no results. Being creative I started entering:- 33TW22/23/21 etc. The size I also wanted to order in that style - 2XL was not found leaving further questions? - Do they not make that size etc. which I had hoped access to the Product Family of that item may have been able to answer."

"would like to know if the product is made in USA"

"It was satisfactory. I have at times nomenclature problems - (drum pump vs. barrel pump, pneumatic vs. air operated)."

"The website was easy to navigate, customer service was very timely in responding to my request, and I was extremely pleased with the service. I look forward to doing more business with Grainger in the future!"

"Between the email, phone, and website, it was a great experience."

"The site wouldn't complete my order."

"it was ok, I got my info and left"

"easy to use and was able to quickly find products that I needed"

"It was a breeze ordering the supplies I needed."

"OK. I would do more business if the pricing was more reasonable. Other sources were much less but the shipping was almost as much as the part. So I could have gotten the part on line for $11 vs Grainger at $30 with pick up at the store. If the part was shipped to me it would have been more like $40. So I opted for the P/U at your company and not wait for shipping which would have been in the $28 dollar range."

"The lady I spoke with was excellent to work with."

"Rapid response time in queries."

"Experience was good - prices WAY TOO high."

"Order went through ok and I was able to add the P.O. number."

"loved that there was a link to the catalog page for the item I was looking for."