"The on-line chat service worked perfectly for me. It got me to the product I needed."

"Good, my only problem was knowing whether to buy 5 or 8 holes sanding disks as the sander did not have that listed."

"Received a quote for a pump, a part not listed in your inventory, nice to know you will located and price an item we are looking for, you could have said we do not sell this item."

"The search engine needs improvement. And it would be helpful if the values I plug into order and delivery brackets would remain there. They apparently reset to no values and I have to re-enter the information every time I order which is a nuisance. Otherwise the website has improved over the last few years."

"I will know when I see the item. Your site was simple enough to use and will visit it again"

"Good. I found what I wanted."

"I have list of item placed on my account. The housekeeping page order in poor. Item that I seldom order are first and item I order all the time is on page three."

"I was completely satisfied with the experience, particularly because it took much less time than I anticipated."

"My general experience on Grainger.com was interesting."

"Experience good and liked site except shipping too high but was not able to find elsewhere so bit bullet and bought it"

"need to spell check the pages and make sure spacing is correct."

"log on, get past invoice, leave. EXCELLENT."

"mixed. your site has often been difficult to navigate for even the simplest searches. For example: I clicked on a choice that said 47 items, but only about 12 displayed. I am not sure what to make of that."

"Question 35 is tricky. I would rather see How likely are you to ENCOURAGE ... (not a big fan of negative questions)"

"Very useful and complete site. Fast and descriptive."