"I used the chat feature, and that is worth every penny Grainger pays for it."

"LOVE YOUR SITE WITH THE FOLLOWING EXCEPTION BELOW ON NOT BEING ABLE TO SET MY SHIP PREFERENCES"

"My experience is always good at Grainger."

"In checking status of a past order, I could not find tracking information on when, or if, it was delivered. Tracking seems to stop at it's been shipped or it's due to be delivered. I need to know who signed for the shipment so I can located the product."

"Grainger.com is very easy to set up and use. I love having a list of past purchases which makes reordering very easy!"

"I've never had a problem using your site, and usually find what I'm looking for"

"The tablet app doesn't work as well as the online ordering site"

"I find the pop-up window that comes up every time I add an item to my shopping cart very annoying. especially when I am entering a large order with many items."

"it is quick and easy to navigate your site and find the products and pricing for those products. I like the multitude of different products on the site."

"no this servey is toooooooooooo long no good deed goes unpunished"

"the listings didn't provide enough visual information, perhaps a thumbnail would be helpful, but statistical info was wonderful"

"Site is distracted with unwanted information. I.e. what others have looked at."

"A few issues were addressed. Needed to verify delivery date. Needed to re-enter password and also used opportunity to get technical info. That info was not offered on Grainger site (that I could locate) so I navigated to OEM's site to get the technical data sheet ...."

"Being old and uneducated, I need a drop down menu to narrow my lists of results. Keywords don't seem to help unless in a general fashion."

"Order pad is often too small and the large pad is too big."