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Verified
4/5

2007-12-16

"Ordered chocolate and some wine gift boxes from GraveyardMall.com The items arrived within three weeks, which is acceptable, but not exactly fast. They were packaged appropriately, and arrived in perfect condition. Communication is only average - their order status page could be better."

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Verified
1/5

2007-01-29

"I ordered a "pre-order" programable scale from these folks back in late february. It was supposed to arrive in 4-6 weeks, 3 months later, it still hadn't come.

After some hassle, they offered me both the item and a refund. I recieved a broken/defective item, and never recieved the refund check, as promised.

These are scam artists, pure and simple.
"

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Verified
1/5

2006-12-24

"I ordered 1 small item from them for a christmas present it, it has been 14 days since I ordered and still nothing from them, very VERY SLOW SHIPPING! keep that in mind when ordering from them...."

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Verified
1/5

2005-12-08

"I recently ordered from this company the same day I processed a bunch of other orders... Payday. I got all the other orders already (one came from the other side of the country). I got an immediate automated response from them and they authed my card as soon as I put the order through. Two days later my card was charged. I sent them a couple emails and made a few calls to their customer service. I have yet to get a response, its 9 days later. I have called at least twice a day at various times, I got busy for most of them, but failed to get someone from customer service. I feel that if your going to have an E-Store you should also respond with in a week to emails, and communicate to your customers. I checked this site before ordering and saw the three good ratings. With my current Exp. I figured it needed to be shared. Still Waiting...."

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Variety of brands and products offered
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Delivering products on-time
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Overall customer service
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Verified
4/5

2004-06-26

"I ordered 7 items on graveyardmall.com, all items came on time and in good condition.

Before the order came, I called their customer service to check the shipping status, I was satisfied with their kindness. Happy perchase experience for me.
"

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Verified
5/5

2003-11-13

"Ordered 10 items, All came fast & well packed. One item was missing. One phone call & it was shipped instantly. These people are great. highly recommended"

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5/5

2003-08-07

"Great prices + cheap shipping = Complete satisfaction!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site