"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"help in all the item I ask about."
"Great! But I find this process of evaluating your service is disgusting. Don't force me to write a review of a certain number of characters or you'll get a disgusting review!!!!"
"Excellent customer service!"
"Excellent service, received my grill racks in 4 days and they fit perfectly. No shipping fees made a big difference."
"The grill part arrived as promised & in excellent condition."
"Reasonable prices and excellent customer service."
"This is the place to call for your grill, very helpful"
"Susan, sales associate was very helpful."
"Parts shipped as promised great service and return policy "
"Very pleased with over all help and support that I received."
"All of the transaction was handled very good. thank you."
"The new ignition switch was shipped in a timely manner and worked great."
"Ordering was easy and the people I spoke with truly understand the importance of good customer service. I was helped quickly and professionally by Susan.
I received both of the orders I placed in about 1 week.
I would recommend them to anyone that needs grill parts."
"We order 2 ash pans got one"
"Very easy to deal with, they were very knowledgeable on the part we we needed. Ordering was simple and delivery was fast and painless. Thank you, we will be sure to use Grillpartssearch.com again when needed. "
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“The customer did in fact order 2 ash pans and by our own mistake we only sent 1. The grills that this part is designated for rarely require more than 1, so it is not often that we have a customer order multiple. Although this was a simple oversight by our warehouse we take full responsibility and make sure that our customers receive exactly what they ordered from us in a timely fashion. With this in mind, when the customer contacted us on 7/12/17 to inform us of the problem, we immediately shipped out the remaining part that very day. Because our team is made up of humans we do make mistakes from time to time but we will always do our best to ensure you receive exceptional customer service with the parts you order from us. We appreciate your business and hope that you will think of us in the future for all your grilling needs!”